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Publisher crahes after opening new file


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Hi together,

I wrote about the same problem yesterday. I installed the test version of Publisher and every time, when I try to
open a new document, the program shuts down. I´m running a Thinkpad with an i7, 8GB RAM and Windows 10
Pro 64-bit.
Has anyone an idea?

Thanks
Thomas

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  • Staff

Hi märzle :)

If you have already started a thread for a topic, please keep posting in that thread rather than starting a new one as this will allow our team to easily and quickly assist you. 

Did you try my suggestion from yesterday? I've had previous customers with this very issue and it's almost always graphics card driver related - likely the app is crashing when trying to contact DirectX through your GPU.

If you're not sure how to do this, please let me know here. Please do not create a new thread for this issue, many thanks.

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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