Not work on win10 1903 18362.239 (AD 1.7.2.445)

[sexytuan]

It is an all version problem of AD. Crushed after opened. If Compatible Mode windows 8 is checked, it can start but work difficultly with low fps and wrong east-asia fonts displayed and unknown dead.

I change the drivers of intel and nvidia,but it did not work.I also reinstall AD.

Please fix the problem soon, I've installed two new betas since the problem appeared, so this time I have to point it out. It reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeally influences my experience.

[Sean P]

Hi sexytuan,

Could you go to %appdata%\Affinity\Designer\1.0 (Beta)\CrashReports\Reports\ and attach a copy of the crash reports that are in this folder please?

Once you've done that can you then go to %appdata%\Affinity\Designer\ and rename the '1.0 (Beta)' folder to '1.0 (Beta) Old' and then try starting the app. If that does work could you then zip up a copy of the 1.0 (Beta) Old folder and then attach that please?

Thanks!

EDIT: In addition to that have you kept the install path as default or modified it? If you've modified it, where have you installed it to?

[Mark Ingram]

8 hours ago, sexytuan said:

It is an all version problem of AD. Crushed after opened. If Compatible Mode windows 8 is checked, it can start but work difficultly with low fps and wrong east-asia fonts displayed and unknown dead.

I change the drivers of intel and nvidia,but it did not work.I also reinstall AD.

Please fix the problem soon, I've installed two new betas since the problem appeared, so this time I have to point it out. It reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeally influences my experience.

I'm on 1903, and not experiencing the issue you describe. Have you checked whether you're running any third party software which can cause problems?

 

[sexytuan]

On 8/14/2019 at 6:13 PM, Sean P said:

Hi sexytuan,

Could you go to %appdata%\Affinity\Designer\1.0 (Beta)\CrashReports\Reports\ and attach a copy of the crash reports that are in this folder please?

Once you've done that can you then go to %appdata%\Affinity\Designer\ and rename the '1.0 (Beta)' folder to '1.0 (Beta) Old' and then try starting the app. If that does work could you then zip up a copy of the 1.0 (Beta) Old folder and then attach that please?

Thanks!

EDIT: In addition to that have you kept the install path as default or modified it? If you've modified it, where have you installed it to?

 

1.0 (Beta).zip

[Sean P]

Thanks for the file, however have you tried the additional things asked by Mark and also renaming the 1.0 (Beta) folder?

[sexytuan]

1 minute ago, Sean P said:

Thanks for the file, however have you tried the additional things asked by Mark and also renaming the 1.0 (Beta) folder?

It's a fresh one. I renamed the old one and beta  app itself created this new one and I zip it.I uninstalled duet 1.6.1 and Qtranslate and the problem still happend if I unchecked the  Compatible Mode windows 8 . Now I'm trying to find the Nvidia driver problem.Where is nVidia driver option "Optimize for Compute Performance". ?And mine is the latest creator drive 431.70.

Also,I installed the new 1.7.2.471 and it crashed too.

[sexytuan]

13 minutes ago, Sean P said:

Thanks for the file, however have you tried the additional things asked by Mark and also renaming the 1.0 (Beta) folder?

 

1.0.zip

[sexytuan]

21 hours ago, Sean P said:

Thanks for the file, however have you tried the additional things asked by Mark and also renaming the 1.0 (Beta) folder?

I am not here all the time, any help or new progress ,let me know ,(email redacted) .

Thanks for your work.

[Wosven]

19 minutes ago, sexytuan said:

I am not here all the time

If you don't want to be spamed, you'd better edit your post and delete your email. You can modify the settings for the threads you follow at the top of this page to be notified my email:

 

[sexytuan]

12 hours ago, Wosven said:

If you don't want to be spamed, you'd better edit your post and delete your email. You can modify the settings for the threads you follow at the top of this page to be notified my email:

 

Sorry and Thanks for your advice.