spleeding Posted August 13, 2019 Posted August 13, 2019 I hadn't used Photo in a while, but now I am running version 1.7.142, and every time I click a "sync" button in the develop persona the application crashes. Any suggestions? I never had this problem in older versions. Quote
Dan C Posted August 13, 2019 Posted August 13, 2019 Hi spleeding Sorry to hear you're having trouble. Does this happen regardless of the document, or does it only crash with a specific image? Are you developing a RAW file (and if so, what model camera does this image originate from)? Quote
spleeding Posted August 17, 2019 Author Posted August 17, 2019 Sorry @Dan C, been a way for a little and forgot I started this. Happens with .DNG files, regardless of image. Yes RAW, Pentax K-3 ii. I've had this camera for a while and have processed many RAW files from it in the same manner as I am trying now. I have presets that I use to edit my RAW files. It can be set on any view, None, Split, Mirror. I make one change and sync before. I make another change and sync before, and it crashes every time. I just tried a JPEG and got it to crash too, but it took many more edits. I send the error report to Apple every time, but I do not know if you get those. I do have it selected that Apple could share it with you. Thanks. Quote
Dan C Posted August 19, 2019 Posted August 19, 2019 Not to worry, thanks for the information you've provided. I've tried to replicate this here using a sample RAW file from your camera model and I've yet been unable to reproduce this crash. Unfortunately crash reports sent this way are shared anonymously, due to Apples privacy policy, so I wouldn't be able to 'find' your crash report in our system. However I'll need a copy of your crash reports to investigate this further. Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. The upload your crash report to your response, many thanks in advance! Quote
spleeding Posted August 19, 2019 Author Posted August 19, 2019 Here's the most recent one. I don't remember if it was a RAW or JPEG crash. Affinity Photo_2019-08-16-230956_tgfdsunkh54fhjlkhgkfdhu.crash Quote
Dan C Posted August 20, 2019 Posted August 20, 2019 Thanks for that, I've logged this with our developers for further investigation and will update this thread with any pertinent information Quote
spleeding Posted November 22, 2019 Author Posted November 22, 2019 Hey @Dan C, any new information on this? I haven't heard anything so I guess not. Just wondering if they found anything. Thanks! Quote
Dan C Posted November 22, 2019 Posted November 22, 2019 Unfortunately there's been no further update as of yet on the development log, however I'll bump the issue now for you Quote
spleeding Posted December 26, 2019 Author Posted December 26, 2019 Hi @Dan C, Hope you had a Merry Christmas. Just wanted to let you know that I used App Cleaner to remove Affinity Photo and reinstall it. That seems to have fixed the issue for now. I hadn't been using it very much because it kinda rendered my workflow useless. Let me know if they ever find anything. Thanks. Quote
Dan C Posted January 3, 2020 Posted January 3, 2020 Hi spleeding, My apologies for the delayed response, as we have been closed over the holiday period - but a merry belated Christmas and a Happy new year to you! Many thanks for letting me know this is now resolved, I will certainly keep an eye on the dev log and update here with any pertinent info Quote
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