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jaftwo

Customer Beta - 1.7.2.458 needs a reboot to install (split)

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Still comes up with "setup failed", even when "Run as administrator".  Have to reboot and try again to get a successful install.  And no, it's not win10 since all my other software does not have this problem (including Photo and Designer.)

Is this ever getting fixed?


(12jun2019) Ryzen 1800x w Corsair Hydro H100i v2 Cooler, Gigabyte AX370 K7, Samsung 960 EVO 500GB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, Logitech G910 KB, GeForce GTX 1080 Ti FTW3 430.86(27may19), LG Ultra HD (2), Win 10 Pro x64, Affinity Photo/Designer/Publisher

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Just now, jaftwo said:

Still comes up with "setup failed", even when "Run as administrator".  Have to reboot and try again to get a successful install.  And no, it's not win10 since all my other software does not have this problem (including Photo and Designer.)

Where do you install the software to please? (is it the default location?)


Patrick Connor

Serif (Europe) Ltd.

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Yes, to C:\Program Files\Affinity\Publisher Customer Beta 


(12jun2019) Ryzen 1800x w Corsair Hydro H100i v2 Cooler, Gigabyte AX370 K7, Samsung 960 EVO 500GB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, Logitech G910 KB, GeForce GTX 1080 Ti FTW3 430.86(27may19), LG Ultra HD (2), Win 10 Pro x64, Affinity Photo/Designer/Publisher

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2 minutes ago, jaftwo said:

Yes, to C:\Program Files\Affinity\Publisher Customer Beta 

Sorry it is hard for us to fix if we cannot replicate. If the next beta does this we would appreciate a new thread and the failed beta installer log (from your TMP folder) attaching to the post before you restart and get it installed.


Patrick Connor

Serif (Europe) Ltd.

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One thing that might help, I ran Publisher first to check the version, then exited.  Maybe the failure wouldn't occur if I hadn't run Publisher at all since a reboot -- something left over after running and exiting? 


(12jun2019) Ryzen 1800x w Corsair Hydro H100i v2 Cooler, Gigabyte AX370 K7, Samsung 960 EVO 500GB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, Logitech G910 KB, GeForce GTX 1080 Ti FTW3 430.86(27may19), LG Ultra HD (2), Win 10 Pro x64, Affinity Photo/Designer/Publisher

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2 minutes ago, jaftwo said:

something left over after running and exiting? 

Could be, if it was still closing (or never shuts properly) you would see this. It would be helpful if you exit right now to see if it remains running in Task Manager (right click on a blank bit of the taskbar and choose Task Manager).


Patrick Connor

Serif (Europe) Ltd.

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