jaftwo Posted August 12, 2019 Share Posted August 12, 2019 Still comes up with "setup failed", even when "Run as administrator". Have to reboot and try again to get a successful install. And no, it's not win10 since all my other software does not have this problem (including Photo and Designer.) Is this ever getting fixed? (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 12, 2019 Staff Share Posted August 12, 2019 Just now, jaftwo said: Still comes up with "setup failed", even when "Run as administrator". Have to reboot and try again to get a successful install. And no, it's not win10 since all my other software does not have this problem (including Photo and Designer.) Where do you install the software to please? (is it the default location?) Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
jaftwo Posted August 12, 2019 Author Share Posted August 12, 2019 Yes, to C:\Program Files\Affinity\Publisher Customer Beta (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 12, 2019 Staff Share Posted August 12, 2019 2 minutes ago, jaftwo said: Yes, to C:\Program Files\Affinity\Publisher Customer Beta Sorry it is hard for us to fix if we cannot replicate. If the next beta does this we would appreciate a new thread and the failed beta installer log (from your TMP folder) attaching to the post before you restart and get it installed. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
jaftwo Posted August 12, 2019 Author Share Posted August 12, 2019 One thing that might help, I ran Publisher first to check the version, then exited. Maybe the failure wouldn't occur if I hadn't run Publisher at all since a reboot -- something left over after running and exiting? (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 12, 2019 Staff Share Posted August 12, 2019 2 minutes ago, jaftwo said: something left over after running and exiting? Could be, if it was still closing (or never shuts properly) you would see this. It would be helpful if you exit right now to see if it remains running in Task Manager (right click on a blank bit of the taskbar and choose Task Manager). Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 12, 2019 Staff Share Posted August 12, 2019 I have split this into it's own thread. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
jaftwo Posted September 6, 2019 Author Share Posted September 6, 2019 Still fails -- 1.7.3.475 Booted computer to windows -- signed on to Internet -- read the new beta version email -- went to the beta site and downloaded Publisher -- ran as Administrator and it failed. Rebooted and ran again and it worked. It's like the first try does something to enable the second. [edit] Should have added, after it failed and before I rebooted, I tried to install again, but it failed immediately. (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
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