Frank168 Posted August 10, 2019 Share Posted August 10, 2019 Hello, I am a new user of affinity photo. I am using an ipad air3 w/ 256gb w/ apple pencil . I tried working on a 1000 x 1500 pixel with the smart brush tool, and then with the refine tool. After that I click the output and select new layer with mask. I don't have any problem , it works. Then when I work on a larger file, 2000 x 3000 pixel , and do exactly the same thing, the program turns off. Nothing is saved, I have to turn on the program and start all over again. Still the same result. Can somebody help. Thanks. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted August 10, 2019 Share Posted August 10, 2019 5 hours ago, Frank168 said: Hello, I am a new user of affinity photo. I am using an ipad air3 w/ 256gb w/ apple pencil . I tried working on a 1000 x 1500 pixel with the smart brush tool, and then with the refine tool. After that I click the output and select new layer with mask. I don't have any problem , it works. Then when I work on a larger file, 2000 x 3000 pixel , and do exactly the same thing, the program turns off. Nothing is saved, I have to turn on the program and start all over again. Still the same result. Can somebody help. Thanks. Sounds like a memory problem have you tried restarting your iPad, press volume up, volume down in quick succession then press and hold power continuously until you see the Apple logo. On older iPads its HOME+POWER continuously until the Apple logo appears. If the slide to power off appears the you haven’t done it right. Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
Frank168 Posted August 10, 2019 Author Share Posted August 10, 2019 Thanks for replying. Tried your suggestion, reset the ipad , but it is still the same. The app still turns off. Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 10, 2019 Share Posted August 10, 2019 Look in the Settings app under ‘Privacy > Analytics > Analytics Data’ for a filename of the form 'Photo iPad-YYYY-MM-DD-hhmmss.ips’, where ‘YYYY-MM-DD’ is a datestamp and ‘hhmmss’ is a timestamp. If you find a relevant file, use the ‘Share ’ button to save it to somewhere such as cloud storage so that you can attach it to a new post in this thread for inspection by Serif staff. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Frank168 Posted August 17, 2019 Author Share Posted August 17, 2019 I just updated Affinity this morning, and it's working fine now. Quote Link to comment Share on other sites More sharing options...
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