trevordl Posted August 8, 2019 Share Posted August 8, 2019 I wonder if other people might have the same issue as me, I have the Affinity suite installed on my win10 pc (1903), i5, 16gb ram, ssd/hd installed, Radeon RX580 (radeon 19.7.4 driver). Every time I want to use photo or publisher, I have to launch the program at least 3 times, I click on the icon, the loading splash appears and then it shuts down, I've just tried it again, publisher, at least 3 times before I can use it, I can't see any faults in the windows log, so I don't know if it is crashing as other programs might, or just not running. It seems only designer plays ball and launches first time. All three apps running 1.7.1.404. Enclosed is the latest crash reports for today for photo (93b, d86, b6c) and publisher (6ad, f3f, 238) if they help. Thanks in advance Trevor 93bec641-0ec8-4637-b202-c641c9b7a6dc.dmp d8676323-df10-4ed0-9bf8-5cdfd7820c49.dmp b6ca273e-2135-4dd7-aa6e-16db5475f086.dmp 6ad2a5f6-1ad7-4130-9633-1a369d0aa9f4.dmp f3ff675c-4ebc-4197-8255-becb82e96096.dmp 238ff74e-8087-4680-ab78-add07b3cb043.dmp Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted August 9, 2019 Staff Share Posted August 9, 2019 Can't tell much from the crash files however it would be worth re-installing/updating the graphics driver. If that doesn't work then try this :- Microsoft .NET Framework Repair Tool http://www.microsoft.com/en-gb/download/details.aspx?id=30135 and finally a clean boot :- https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows Quote Link to comment Share on other sites More sharing options...
trevordl Posted August 9, 2019 Author Share Posted August 9, 2019 I've just updated the graphics drivers, I ran the repair tool, after restarting the computer all three affinity apps open first time. thanks for your assistance, hopefully these will stay working correctly now. Thanks trevor Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.