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trevordl

Affinity photo and publisher launch problems

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I wonder if other people might have the same issue as me, I have the Affinity suite installed on my win10 pc (1903), i5, 16gb ram, ssd/hd installed, Radeon RX580 (radeon 19.7.4 driver). 

Every time I want to use photo or publisher, I have to launch the program at least 3 times, I click on the icon, the loading splash appears and then it shuts down, I've just tried it again, publisher, at least 3 times before I can use it, I can't see any faults in the windows log, so I don't know if it is crashing as other programs might, or just not running. It seems only designer plays ball and launches first time. All three apps running 1.7.1.404.

Enclosed is the latest crash reports for today for photo (93b, d86, b6c) and publisher (6ad, f3f, 238) if they help.

Thanks in advance

Trevor

93bec641-0ec8-4637-b202-c641c9b7a6dc.dmp

d8676323-df10-4ed0-9bf8-5cdfd7820c49.dmp

b6ca273e-2135-4dd7-aa6e-16db5475f086.dmp

6ad2a5f6-1ad7-4130-9633-1a369d0aa9f4.dmp

f3ff675c-4ebc-4197-8255-becb82e96096.dmp

238ff74e-8087-4680-ab78-add07b3cb043.dmp

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Can't tell much from the crash files however it would be worth re-installing/updating the graphics driver.

If that doesn't work then try this :-

Microsoft .NET Framework Repair Tool

http://www.microsoft.com/en-gb/download/details.aspx?id=30135

 

and finally a clean boot :-

https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

 

 

 


Living the Dream since 1964 - about 25 years left

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I've just updated the graphics drivers, I ran the repair tool, after restarting the computer all three affinity apps open first time.  thanks for your assistance, hopefully these will stay working correctly now.

Thanks

trevor

 

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