jbrent Posted August 8, 2019 Share Posted August 8, 2019 Cannot get Affinity photo help to open. An icon appears on the task bar but will not open. F1 does not open it. Any ideas????? I have closed and reopened the program, no luck. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted August 8, 2019 Share Posted August 8, 2019 Use the online help: https://affinity.help Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
jbrent Posted August 8, 2019 Author Share Posted August 8, 2019 I guess the point is that it does not work, why. Is there a glitch in the program????? What do I need to do to fix this glitch. Quote Link to comment Share on other sites More sharing options...
carl123 Posted August 8, 2019 Share Posted August 8, 2019 Do/have you ever use a second screen, it may be opening there Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jbrent Posted August 8, 2019 Author Share Posted August 8, 2019 Actually I have 3 screens, the icon appears on the task bar, but it won't open. I reduce all of my open programs and it just isn't there. I have used the help screens a lot in the past. I just have to believe I have a problem in the program. I have problems occasionally with the clone tool and inpainting tool. I do not know why they would be related to the help screen not opening, but it seems odd. Quote Link to comment Share on other sites More sharing options...
carl123 Posted August 8, 2019 Share Posted August 8, 2019 Are you on Windows or Mac? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jbrent Posted August 8, 2019 Author Share Posted August 8, 2019 Windows 10 Quote Link to comment Share on other sites More sharing options...
carl123 Posted August 8, 2019 Share Posted August 8, 2019 I don't know the correct term for this but... Hold the ALT key down and press and release the Tab key You should get a dialogue box come up with thumbnails of all running applications. Is the Affinity Help thumbnail showing there? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jbrent Posted August 8, 2019 Author Share Posted August 8, 2019 The Screen shows with the title "Affinity Photo Help" but is blank underneath whereas all the other programs show what's up. Quote Link to comment Share on other sites More sharing options...
carl123 Posted August 8, 2019 Share Posted August 8, 2019 Not sure if you have tried these as yet but all I can think of for today 1. Use Task Manager to close the Help 2. Reboot your PC 3. Check Event Logs for any clues after running Help Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jbrent Posted August 8, 2019 Author Share Posted August 8, 2019 Thanks for the suggestions. I am wondering if I need to un-install and then re-install. Any thoughts on that approach? Quote Link to comment Share on other sites More sharing options...
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