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ChristianBohl

open files are upside down.

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since the last update to 1.7.1 all open files are upside down. It is only the display, because after saving and opening in preview the pictures are displayed correctly.

kind regards

Christian

info.png

upside_down.png

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Hi Christian,

Would you be able to zip up and attach some of the files that this is happening with? Zipping up will avoid the forum interfering with the files and will ensure we get the exact same files you have!

Do you have any information on the source of the PNG files, i.e what program created them or where you got them from?

Thanks!

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1 hour ago, ChristianBohl said:

the Reset of the USER DATA (user data dialog "hold ctrl while launching the application" ) is the solution. After that, the pictures look right again.

There will be something inside your user data that has caused that, so whilst this is a way to get going again it might be that you will encounter it again. If you do encounter it again, before doing the Ctrl run up, could you get a copy of your User Data (just zip up the folder) please so we can investigate and look into what might be causing the issue? This can be found in the following location:

Mac App Store version:
Users/<USERNAME>/Library/Containers/com.seriflabs.affinitydesigner/

Affinity Store version:
Users/<USERNAME>/Library/Application Support/Affinity Designer/

 

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