ChristianBohl Posted August 6, 2019 Share Posted August 6, 2019 since the last update to 1.7.1 all open files are upside down. It is only the display, because after saving and opening in preview the pictures are displayed correctly. kind regards Christian Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 13, 2019 Staff Share Posted August 13, 2019 Hi Christian, Would you be able to zip up and attach some of the files that this is happening with? Zipping up will avoid the forum interfering with the files and will ensure we get the exact same files you have! Do you have any information on the source of the PNG files, i.e what program created them or where you got them from? Thanks! Quote Link to comment Share on other sites More sharing options...
ChristianBohl Posted August 13, 2019 Author Share Posted August 13, 2019 the Reset of the USER DATA (user data dialog "hold ctrl while launching the application" ) is the solution. After that, the pictures look right again. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 13, 2019 Staff Share Posted August 13, 2019 1 hour ago, ChristianBohl said: the Reset of the USER DATA (user data dialog "hold ctrl while launching the application" ) is the solution. After that, the pictures look right again. There will be something inside your user data that has caused that, so whilst this is a way to get going again it might be that you will encounter it again. If you do encounter it again, before doing the Ctrl run up, could you get a copy of your User Data (just zip up the folder) please so we can investigate and look into what might be causing the issue? This can be found in the following location: Mac App Store version: Users/<USERNAME>/Library/Containers/com.seriflabs.affinitydesigner/ Affinity Store version: Users/<USERNAME>/Library/Application Support/Affinity Designer/ Quote Link to comment Share on other sites More sharing options...
Flashvipe Posted November 12, 2019 Share Posted November 12, 2019 Sadly, I just experienced the very same issue. I am running Version 1.7.3 of Affinity Designer on a Mac running 10.14.6 Any thought has to how I can get this fixed? ---- eventually managed to get the ctrl-reset thing to work. first click on icon to launch and followed immediately by clicking the "ctrl" key. Clicking it while launching didn't work for me. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 12, 2019 Staff Share Posted November 12, 2019 Hi Flashvipe, Welcome to Affinity Forums Can you please follow the instructions in the post above (by Sean) so we can get to the bottom of this issue? Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Damion Posted February 8, 2020 Share Posted February 8, 2020 (edited) Was this ever resolved? I am having the same problem with files opening upside down. This files was made in Affinity Photo. I have provided a screenshot of the open file in AP showing it upside down after re-opening. I have also provided the exported jpg that is correct, right side up. Thanks for your help. Damion Archive.zip Edited February 8, 2020 by Damion Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 10, 2020 Staff Share Posted February 10, 2020 Hi Damion, Welcome to Affinity Forums Can you please follow the instructions posted by Sean P in his post above so we can investigate/get to the bottom of the issue? I'm assuming you are using a Mac. Please zip the mentioned folders as indicated in his post - they differ depending if you bought the application in the Mac App Store or on the Affinity Store - then upload it to the forum or use a cloud service to store the zip and share a link with us. Also zip the file that appears upside down for you and upload/share it with us as well. With those files we should be able to fix this issue. After doing the above, open the offending file, go to menu View > Reset Rotation. This should fix the upside down issue for that document. Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Rufio2031 Posted June 18, 2020 Share Posted June 18, 2020 (edited) I'm having a similar issue with .tga files. After saving a file in upright position, once its reopened it is upside down. The above post doesn't have any affect and I don't have the "library" folder mentioned. I am on Windows. Edited June 18, 2020 by Rufio2031 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 18, 2020 Staff Share Posted June 18, 2020 Hi Rufio2031, Welcome to Affinity Forums Do you mind attaching the TGA file in question please? I can provide an upload link if you wish to keep the file private. Just let me know. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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