Affinity Photo Closing right after opening on Windows 10 Home

[BasLN]

Just bought it, installed and when attempted to open it, the app closes right after opening without accusing any error. The Affinity Designer opens normally, this one doesn't. I've already restarted my laptop to make sure the same application was not opening and even uninstalled and installed again and the same issue continues.

Ideas?

[BasLN]

Ok, this is really annoying. When I bought the Affinity Photo App it came with this additional free package "inksy-street-art". If I double click on it to install the additional brushes, the app opens and doesn't close. If I try to open it using the app icon itself, it doesn't.

Edited August 6, 2019 by BasLN

[BasLN]

Ok, if I click any PDF or picture and choose to open with the app, it opens normally. But yet again if I click o the app icon itself and open, it doesn't.

C'mon this must be a joke.

[Callum]

Hi BasLN,

Welcome to the forums

Sorry to hear you are having issues with Affinity Photo. Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

[BasLN]

6 minutes ago, Callum said:

Hi BasLN,

Welcome to the forums

Sorry to hear you are having issues with Affinity Photo. Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

Hello Callum. It didn't work. I held ctrl, opened the window you mentioned, selected all items and cleared them (see attached). It keeps closing right after you click-open. Moreover, if you attempt to do the same think back again, the first three options are checked back.

[BasLN]

Gentlemen, the issue still remains, please let me know if there's any other troubleshooting because this is getting really frustrating.

[BasLN]

Problem solved by turning off the "welcome" message. Ideas why this was happening?