CLC Posted August 5, 2019 Share Posted August 5, 2019 When I was saving a large .TIFF file to a NAS device, Photo suddently crashed. I didn't get why. It crashed when I tried to load the same file back. Only after loading the same file to Photoshop, it warned me "Failed opening file, not a proper .TIFF file". So, Photo didn't save the whole file, just part of it and when the disk was full, it crashed without any warning. Edit: NAS is HPE ProLiant MicroServer Gen8 running RAID 10 (4 x 1 TB drives) Quote Why relying on your users to report errors is the dumbest thing you’ll ever do Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 12, 2019 Staff Share Posted August 12, 2019 Hi @CLC, Sorry for the delayed reply. Can you constantly replicate a crash when the disk is full? Or was it just a coincidence? I tried it here on a network drive and it was all fine. No crash, nice error message saying the destination drive is full Thanks,Gabe. Quote Link to comment Share on other sites More sharing options...
CLC Posted August 12, 2019 Author Share Posted August 12, 2019 Hi Gabe, yes, it's still happening when I fill the NAS. As I mentioned above, there was no error message, no nothing, just the app disappeared without any clue of what's going on. That the NAS doesn't have enough capacity to store the image I have found later, when I was exploring the resulting .tiff file that had good headers, partial image data, but ended unexpectedly. Edit: I'm filling the NAS with random data in attempt to record a screencast of the issue, it might take time since I backed up and then wiped plenty of data in last few days. Please, stay tuned. Quote Why relying on your users to report errors is the dumbest thing you’ll ever do Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 12, 2019 Staff Share Posted August 12, 2019 Perfect. Let us know if you get it on video and we can then have a look into it Quote Link to comment Share on other sites More sharing options...
CLC Posted August 12, 2019 Author Share Posted August 12, 2019 Uhm, I have to apologize since it doesn't happen now.Weird. I was fighting it for nearly 4 days, later resorted to saving to an external drive. I'm getting a nice info atm, thanks for your time and help @GabrielM, I'm sorry I wasted your precious time on this. Quote Why relying on your users to report errors is the dumbest thing you’ll ever do Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 12, 2019 Staff Share Posted August 12, 2019 I was quite surprised to see this popping up as I tested this behaviour last week (Saving/exporting to full drives) and it was all fine. If you manage to break it in the future, please let us know. CLC 1 Quote Link to comment Share on other sites More sharing options...
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