Jump to content

Recommended Posts

Posted

I updated to version 1.7.1.404 on my Windows 10 laptop. Install completed successfully, but it will not open. I click the application and nothing happens.

 

Not sure how  to troubleshoot this. I repaired the install, which worked correctly, but no fix to this error. I'm stumped, and a bit frustrated, help please.

Posted

If you hold down the Ctrl key while launching the app, the ‘Clear User Data’ dialog will appear with the first three checkboxes checked. Press ‘Clear’ to confirm that you want to clear those three items.

If the app still doesn’t launch correctly, press ‘Select All’ before pressing ‘Clear’. Please note that this will wipe out things like macros and custom brushes.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.