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Search problem on affinity.help website


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11 hours ago, ashf said:

Search in Japanese/Chinese isn't working.

It is question?, or report an error? Then it should be posted on a completely different forum.

Affinity Store: Affinity Suite (ADe, APh, APu) 1.10.5.1342, 2.0.0.
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 22H2, Build 22621.819.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 10 Pro, Version 21H1, Build 19043.2130.
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Hi ashf :)

My sincerest apologies for the delayed response. I'm able to replicate this issue and I've logged it directly with our documentation team who directly deal with the help files. This issue will hopefully be resolved asap!

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Hi ashf, I logged this with our documentation team on the day I originally replied, so I'm very sorry to hear this has not been resolved yet.

I will chase this up with our documentation team now and ensure that one of them address this issue as soon as possible, providing any updates that I can here.

 

Many thanks for your continued patience and understanding.

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On 4/21/2020 at 9:10 AM, Dan C said:

Hi ashf, I logged this with our documentation team on the day I originally replied, so I'm very sorry to hear this has not been resolved yet.

I will chase this up with our documentation team now and ensure that one of them address this issue as soon as possible, providing any updates that I can here.

 

Many thanks for your continued patience and understanding.

STILL NOT WORKING.

Do you need a help to fix search function?
Affinity user group in Japan has members who are a web developer, if you can't figure out the problem.

Asian full-text search needs special indexing system such as N-Gram.
Latin full-text index won't work.
Just FYI if you don't know about Asian full-text search.

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On 5/16/2021 at 10:14 PM, ashf said:

Do you need a help to fix search function?
Affinity user group in Japan has members who are a web developer, if you can't figure out the problem.

Asian full-text search needs special indexing system such as N-Gram.
Latin full-text index won't work.
Just FYI if you don't know about Asian full-text search.

Thanks for the offer ashf, I have requested a follow up on our internal bug report for this issue with our documentation team and also included your kind offer there, should our team be looking for any assistance here.

I'm certainly sorry to hear this has still not been fixed, rest assured I am doing what I can to ensure this is resolved ASAP.

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