mat223740 Posted July 30, 2019 Share Posted July 30, 2019 (edited) Countless times I receive errors that and the app crashes when I save my work. Also, when I export my work as a different file type or try to load a file already saved I receive an error that the file is lost and needs to be recovered. Please fix this. It is unspeakably annoying and makes me want a refund and to never use the product again. Edited July 30, 2019 by mat223740 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 31, 2019 Staff Share Posted July 31, 2019 Hi mat223740, Welcome to the forums I'm very sorry to hear this, it certainly isn't a universal issue so I'm going to need more details to investigate this. If you create a new document, add a quick shape then save the document, do you see any error messages? If you export this document do you see any? If you could provide screenshots of any error messages you're seeing this would certainly be useful. Could you upload a copy of a file that shows the error when you're loading it? Are you on Mac or Windows please? I'd like to see some crash logs from your machine however the location of these differs depending on the platform. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mat223740 Posted July 31, 2019 Author Share Posted July 31, 2019 Will do. I am on a Mac. How would I go about getting you the logs while I get you the screenshots? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 1, 2019 Staff Share Posted August 1, 2019 Thanks for that Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
mat223740 Posted August 4, 2019 Author Share Posted August 4, 2019 Here is the screenshot. I will get the logs for you shortly. When I try to reopen the saved file it has to open a recovered file. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 5, 2019 Staff Share Posted August 5, 2019 Thanks for that, are you saving to an external storage device or a cloud service? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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