Affinity Keeps Crashing

[mat223740]

Countless times I receive errors that and the app crashes when I save my work. Also, when I export my work as a different file type or try to load a file already saved I receive an error that the file is lost and needs to be recovered. Please fix this. It is unspeakably annoying and makes me want a refund and to never use the product again.

Edited July 30, 2019 by mat223740

[Dan C]

Hi mat223740,

Welcome to the forums

I'm very sorry to hear this, it certainly isn't a universal issue so I'm going to need more details to investigate this. If you create a new document, add a quick shape then save the document, do you see any error messages? If you export this document do you see any? If you could provide screenshots of any error messages you're seeing this would certainly be useful.

Could you upload a copy of a file that shows the error when you're loading it?

Are you on Mac or Windows please? I'd like to see some crash logs from your machine however the location of these differs depending on the platform.

[mat223740]

Will do. I am on a Mac. How would I go about getting you the logs while I get you the screenshots?

[Dan C]

Thanks for that Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder.

[mat223740]

Here is the screenshot. I will get the logs for you shortly. When I try to reopen the saved file it has to open a recovered file.

[Dan C]

Thanks for that, are you saving to an external storage device or a cloud service?