Jump to content

Recommended Posts

Designer on iPad crashes every time I attempt to open or save a specific document. My other, smaller, documents open fine but this specific document has become unusable.

Details:
Device: iPad Pro 9.7” (2017)
Designer Version: 1.7.1.1

Share this post


Link to post
Share on other sites

Hi @Kpelfrey,

Try this please. 

Tap-hold on that project until it "pops out" slightly. Drag it as if you were to re-arrange it, then swipe up from the bottom with another finger, open Files and drop it somewhere on your files. See if that works.  

Thanks,

Gabe. 

Share this post


Link to post
Share on other sites

If you need that file, try this: 

Download iMazing (free app for Mac), connect your iPad to your Mac to make a backup of the iPad, and then looked through the backup , inside the Affinity Photo folder > Library > Application Support > com.seriflabs.affinityphoto.ios > Autosave , and look for an autosave of that file. Once the file is exported, it can be renamed to .afphoto and it should work.

Share this post


Link to post
Share on other sites

@GabrielM

I was able to recover my file using the method you described.

However, now whenever I try to add a pixel paint brush stroke the app crashes. The same doesn’t appear to be true when adding a vector paint brush stroke. Do you have any advise for what might be causing this?

Share this post


Link to post
Share on other sites

Hi Kpelfrey,

Thanks very much for the file. We've been able to reproduce the crashing - it seems to affect 2GB Ram model iPads, which would explain why the 12.9" iPad Pro model is working! I've passed this on to development

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.