Designer on iPad Crash

[Kpelfrey]

Designer on iPad crashes every time I attempt to open or save a specific document. My other, smaller, documents open fine but this specific document has become unusable.

Details:
Device: iPad Pro 9.7” (2017)
Designer Version: 1.7.1.1

[Gabe]

Hi @Kpelfrey,

Try this please. 

Tap-hold on that project until it "pops out" slightly. Drag it as if you were to re-arrange it, then swipe up from the bottom with another finger, open Files and drop it somewhere on your files. See if that works.  

Thanks,

Gabe. 

[Kpelfrey]

Hi @GabrielM

I tried this but unfortunately it still crashed. 

 

Edited July 31, 2019 by Kpelfrey

[Gabe]

If you need that file, try this: 

Download iMazing (free app for Mac), connect your iPad to your Mac to make a backup of the iPad, and then looked through the backup , inside the Affinity Photo folder > Library > Application Support > com.seriflabs.affinityphoto.ios > Autosave , and look for an autosave of that file. Once the file is exported, it can be renamed to .afphoto and it should work.

[Kpelfrey]

@GabrielM

I was able to recover my file using the method you described.

However, now whenever I try to add a pixel paint brush stroke the app crashes. The same doesn’t appear to be true when adding a vector paint brush stroke. Do you have any advise for what might be causing this?

[Gabe]

Very odd. I suggest you back up all your projects/custom brushes/assets/etc. (if required) and re-install the app

[Kpelfrey]

@GabrielM

I factory reset my iPad and re-installed the app but it’s continuing to crash.

[Gabe]

Just to clarify. Does it crash only on that specific project?

[Kpelfrey]

@GabrielM

Yes, it seems to only be that specific project.

[Gabe]

Do you mind attach that recovered project file? 

[Kpelfrey]

@GabrielM

 

Cinderella.afdesign

[Gabe]

Another screen recording on this new recovered file would be really helpful as mine does not crash when adding pixel layers/brushes. 

[Kpelfrey]

I have attached another screen recording.

Just to note, I am running this on a 2017 9.7” iPad Pro. We also tried this on a 2018 12.9” iPad Pro and did not have the same crashing issues.

[Sean P]

Hi Kpelfrey,

Thanks very much for the file. We've been able to reproduce the crashing - it seems to affect 2GB Ram model iPads, which would explain why the 12.9" iPad Pro model is working! I've passed this on to development

[Kpelfrey]

Hi Sean,

Thanks for the update. Do you think this issue will be resolved for 2GB devices?

[Kpelfrey]

Hi @Gabe and @Sean P,

Just wanted to see if you had any update on this. Are there any plans to resolve this issue?

Thanks!