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I tried to update my Affinity Photo version to the new 1.7.1.404 but only get a 'setup failed' screen. This is not the biggest problem: my 'old' version just vanished and I am now unable to run the program at all

Setup_failed.jpg

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Try rebooting, and then rerun the update. If that still fails, right-click on the installer and choose Run as Administrator.


-- Walt

Windows 10 Home, version 1909 (183623.476),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.7.3.481 and 1.8.0.526 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.526 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.531 Beta

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Hi Kiekooft,

If @walt.farrell advice doesn't work, can you follow the steps below and we can get some log files and help further:

Can you check this location for me:
 
%temp%/AffinitySetup
 
To get to that location, call up the Run box by holding down the Windows key and tapping the letter R.  Copy and paste the above path into the run box and click okay.  That should open a folder, which should contain at least 1 other folder.  If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can upload those here :) 
 

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@Kiekooft

This is the main error:

+Error: There is not enough disk space to install this file: C:\WINDOWS\Installer\1577a5.msi.  Free some disk space and click Retry, or click Cancel to exit.

So there isn't enough space to copy the installer msi into the needed Windows folder.  The file i have in the same location for this is 253MB in size.  So you'd really need to free some space on the C drive and then run our installer again :) 

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Thanks, all of you and @Stokerg particularly.

I now installed the old version of the software from scratch onto my (larger) e: drive (my 'system' drive is only a 128GB SSD drive that is virtually full). Ninstalled the new version over it.ext step was to update. The updater flawlessly found the setup and installed the 1.7.1 version over it.

Me happy!

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