joern_ki Posted July 26, 2019 Share Posted July 26, 2019 all was fine from the beginning i installed publisher. then i updated to the last beta version and everything turned out fine, too! i was working on some projects with no problem. but since some days publisher crashes very often when i want to start the app. i was guessing a fontcache problem because every time the program was starting i saw the welcome window saying it's loading the fonts. but short time after that the app was crashing. i deleted the cache from time to time and sometimes it helped... but it didn't solve the problem at the end. 2 times i was putting away the prefs to start fresh- guess what! no deal! one week ago i updated to WIN10 1903. don't know whether this has anything to do with it. i put the last DMP files to this notice. c81cac41-9002-43ce-94f7-d5e591517e88-dump.dmp 46331f14-fe33-4de0-a512-6fae575f98a5.dmp Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 29, 2019 Staff Share Posted July 29, 2019 Hi @joern_ki, Unfortunately there isn't much to go on from the crash report from what I can see. It won't be Windows 10 1903 (or atleast, there is no generic issue with it, as we have it on machines here and a lot of our customers will be on it). Does the release build also crash on run up? Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
joern_ki Posted July 30, 2019 Author Share Posted July 30, 2019 hi jon! that's bad to hear! what did you mean with " Does the release build also crash on run up?" it crashes when i want to start the app. Link to comment Share on other sites More sharing options...
joel_ec Posted July 30, 2019 Share Posted July 30, 2019 release build = the non beta 1.7.1 version Link to comment Share on other sites More sharing options...
joern_ki Posted August 4, 2019 Author Share Posted August 4, 2019 (edited) hi jon! with the new beta 1.7.2.442 it seems to work... so far! thanx for your help Edited August 4, 2019 by joern_ki Jon P 1 Link to comment Share on other sites More sharing options...
sdrum Posted August 4, 2019 Share Posted August 4, 2019 Had the same problem with crashing constantly until I started using the beta versions. Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 5, 2019 Staff Share Posted August 5, 2019 Glad to know the beta versions have fixed it, if it happens again in the betas let me know. Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
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