Hephaestus Posted July 23, 2019 Share Posted July 23, 2019 Designer crashed and brought down my computer. After rebooting, Designer won't open. I've tried restarting Windows again. Watching the task manager, I can see Affinity Designer open in the background processes for roughly one second before disappearing. NVidia graphics card, up to date on drivers. Event Viewer is showing a .NET Runtime error: Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Backtrace.BacktraceDatabase.LoadReports() at Backtrace.BacktraceDatabase.Start() at Serif.Affinity.Application.SetupBacktrace() at Serif.Affinity.Application..ctor() at Designer.Application.Main(System.String[]) Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 26, 2019 Staff Share Posted July 26, 2019 Hi @Hephaestus, Welcome to the forums and sorry for the delayed reply. We cannot crash any other apps/windows. Something else might have crashed and took designer with it, but the way designer works, it cannot crash your system. Have you tried to update your net framework? https://dotnet.microsoft.com/download Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 26, 2019 Share Posted July 26, 2019 @Hephaestus, can you try deleting the %APPDATA%\Affinity\Designer\1.0\CrashReports folder please? Quote Link to comment Share on other sites More sharing options...
Hephaestus Posted July 30, 2019 Author Share Posted July 30, 2019 @Mark Ingram, my apologies for the delay, Gmail thoughtfully directed the notification to my spam folder.%APPDATA%\Affinity\Designer\1.0\CrashReports does not exist. I verified this with an Administrator account. The 1.7.2.424 release works just fine. One thing that I noticed is that there is no license.xml file in the %APPDATA%\Affinity\Designer\1.0 folder, unlike the Publisher and Photo folders. Is this intentional? Quote Link to comment Share on other sites More sharing options...
igorkkk Posted August 1, 2019 Share Posted August 1, 2019 Unfortunately, after updating to version 1.7.1 from version 1.6.5, the Designer stopped loading. Net framework and NVIDIA GTX960M drivers updated, Windows 64 Russian. At startup, no error messages are displayed. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 24, 2019 Share Posted September 24, 2019 On 7/23/2019 at 2:16 AM, Hephaestus said: Designer crashed and brought down my computer. After rebooting, Designer won't open. I've tried restarting Windows again. Watching the task manager, I can see Affinity Designer open in the background processes for roughly one second before disappearing. NVidia graphics card, up to date on drivers. Event Viewer is showing a .NET Runtime error: Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Backtrace.BacktraceDatabase.LoadReports() at Backtrace.BacktraceDatabase.Start() at Serif.Affinity.Application.SetupBacktrace() at Serif.Affinity.Application..ctor() at Designer.Application.Main(System.String[]) Hi, this is an odd crash, as it's actually crashing whilst trying to initialise the crash reporter... The Backtrace library is a third party library which we use for this purpose, and I can see from their history that they fixed a crash in this exact location last month, so I'll make sure we integrate their latest code, and that will fix the issue - but unfortunately you'll have to wait for the next version of Designer to get this fix. In the meantime, can you try renaming your %APPDATA%\Affinity\Designer\1.0 folder, and starting up? Quote Link to comment Share on other sites More sharing options...
Hephaestus Posted September 24, 2019 Author Share Posted September 24, 2019 Mark, Thanks for the reply. I renamed the folder and rebooted, just to make sure that there weren't any old instances of libraries running. I then tried to run Designer without opening any other applications (other than the usual background items). The result was exactly the same. I checked the Event Viewer and the trace is identical. I'm prepared to wait for the next release, since the beta version works for me. Let me know if you need someone to test the fix. I appreciate you taking the time to explain the problem and I certainly have enjoyed the unique pleasures of buggy third-party libraries before, so you have my sympathy. - Robert Quote Link to comment Share on other sites More sharing options...
Ricardo Zea Posted September 25, 2019 Share Posted September 25, 2019 FWIW, I was able to fix this same issue by uninstalling the Windows Update KB451538. Read how I did it in this post: Good luck. Quote Link to comment Share on other sites More sharing options...
Hephaestus Posted October 13, 2019 Author Share Posted October 13, 2019 The 1.7.3.481 release fixes this problem. Once again, the Affinity crew shows why we buy their products. Mark Ingram and Tom Lachecki 1 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted October 14, 2019 Share Posted October 14, 2019 15 hours ago, Hephaestus said: The 1.7.3.481 release fixes this problem. Once again, the Affinity crew shows why we buy their products. Glad you're up and running again :-) Quote Link to comment Share on other sites More sharing options...
Andy K Posted October 30, 2019 Share Posted October 30, 2019 Just another discovery for those looking for help. I have no idea the scenario. I all of a sudden ended up with Designer launching, gets to loading fonts, then just dies. Crash folder has structure even after deleting, but no content in the folders or the text files in root. log.txt shows it getting so far through loading fonts... Then just stops. My fix was to basically delete the 1.0 folder and then go back through and redo. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted October 31, 2019 Staff Share Posted October 31, 2019 Hi Andy K, Welcome to the Affinity Forums! Do you still have the 1.0 folder in your Recycle Bin? If so would you be able to zip it up and upload it to our internal Dropbox account please? I take it deleting this folder resolved the crashes you were getting?https://www.dropbox.com/request/1nnqPgDpR7zDcXo1KVP3 Would it be also possible you to attach a copy of your entire Fonts folder to the link above as well please? To do this go to C:\Windows\ and then right click the Fonts folder and select Send To > Compressed (zipped) Folder? Thanks! Quote Link to comment Share on other sites More sharing options...
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