ziemo Posted July 22, 2019 Posted July 22, 2019 Hi, I have a huge issue with Affinity Designer after upgrading to version 1.7... It works super bad, loading every document few times longer than version 1.6. Recently I created a new file with a few artboards inside. The file is around 250 MB. If you want to open it, it takes around 4 minutes (SIC!). I'm on Macbook Pro 15, mid 2015, 16gb ram and Iris Pro graphics. The document is very small, Affinity Designer 1.6 was able to open documents bigger than 1 GB in around 4-5 seconds on my Macbook. It is completely unusable.... To compare: Affinity Publisher opens a 200 pages catalogue project in about 12 seconds (file size: 3,5 GB) I would like you to solve this issue or providing a DMG files of version 1.6. Otherwise I would like to request a refund, because version 1.7 works super bad:( Jowday 1 Quote
Staff Callum Posted July 23, 2019 Staff Posted July 23, 2019 Hi Ziemo, Welcome to the forums Unfortunately I can't offer you a 1.6.DMG or a refund as I'd imagine you have had the app for more than 14 days. However I should hopefully be able to solve this issue with you. If possible could you provide the file in question? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
ziemo Posted July 23, 2019 Author Posted July 23, 2019 Sure, I would be grateful for any help here. I wouldn't like to provide project files on the public forum, can I send you a link via PM or something like it? Quote
ziemo Posted July 25, 2019 Author Posted July 25, 2019 anyone there?... I had more files with this kind of problem... Quote
Jowday Posted July 25, 2019 Posted July 25, 2019 @Callum Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver.
A_B_C Posted July 25, 2019 Posted July 25, 2019 10 minutes ago, ziemo said: anyone there?... I had more files with this kind of problem... I suppose going back using Time Machine is no option for you … well, I just meant to mention this, in case you hadn’t thought of it. Quote
ziemo Posted July 25, 2019 Author Posted July 25, 2019 16 minutes ago, Jowday said: @Callum unfortunatelly not... I really really regret updating to 1.7, it works like **** in many cases, and general performance is much worse:( Jowday 1 Quote
ziemo Posted July 29, 2019 Author Posted July 29, 2019 hi, any update?.... It's really hard to work with this software now:( Quote
firstdefence Posted July 29, 2019 Posted July 29, 2019 Maybe @MEB can move this along and provide an Affinity Dropbox link? https://forum.affinity.serif.com/index.php?/staff/ Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions
Staff Callum Posted July 29, 2019 Staff Posted July 29, 2019 1 hour ago, firstdefence said: Maybe @MEB can move this along and provide an Affinity Dropbox link? https://forum.affinity.serif.com/index.php?/staff/ I've been dealing with this over PM as your probably aware we don't work weekends so I've only just been able to pick this up again. 2 hours ago, ziemo said: hi, any update?.... It's really hard to work with this software now:( Sorry for the delay I will get back to you soon. C firstdefence 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
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