Affinity does not start after update 1.7.1

[Hel Kenn]

I updated affinity photo and designer from version 1.6.5 to 1.7.1. Since then I can no longer start both programs. The logo appears, but the application is not called. The logo "freezes" on the screen. I have to quit the program via the task manager.
My system is Win7 -version 6.1.7601, professional, .net framework 4.8, Service pack 1, java version 8, update 221, bulid 11.
How is it possible to solve the problem?

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[emmrecs01]

@Hel Kenn

Welcome to the Affinity forums.

Where did you buy the Affinity products, from the Microsoft Store or direct from Serif?  If it was the MS Store, then regrettably your operating system is too old to run the latest versions.  The screenshot below is from the Designer product page on the Affinity web site.

If, however, you bought the apps direct from Serif, then your operating system should still be supported.

HTH

Jeff

 

[Alfred]

2 hours ago, Hel Kenn said:

Win7 -version 6.1.7601, professional, .net framework 4.8, Service pack 1

Do you have the Platform Update installed? It’s needed if you’re running Windows 7 SP1.

[Mark Ingram]

@Hel Kenn, how do you mean, "the logo appears"? Do you mean the splash screen? Can you provide a video or screenshot of your problem? You can try clearing your data, by holding the CTRL key at startup (but be aware that without backing up you will lose custom brushes, etc, you can back those up from %APPDATA%\Affinity\Photo\1.0).