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Hi guys!

After watching several videos about the products (Designer and Photo), I am very interested in buying both.

But before making the purchase I need to know some things.

I appreciate if you can help me.

1) If I buy the software through the Windows Store, is it the same as if I buy it here?

Is there no difference in the software itself or in the support offered by Serif?

Are software updates pushed with equal frequency?

2) What is the life cycle / license policy of the product?

To explain myself better:

When I see software that has been for a long time in a version (in this case version 1) my question is what will happen if come out a version 2.

There are people who bought this software in 2015 and if the company develops a version 2, i don't know how will be the upgrade or if the owners of a 1.x license don't will receive an upgrade.

It's an honest question. I don't want to buy a software in the end of his cicle of life.

But perhaps you have an excellent update policy and can confirm that buying the product now, then I can update to future versions without problems.

Thanks a lot!

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@RodrigoVWB

Welcome to the Affinity forums.

There is no difference between the version sold on the Windows Store and that sold directly by Serif.  If you purchase via the store, your installation is tied to your Store Account and no serial key is needed.  Additional downloads (for other computers which you own/control) will also be possible from your store account.  Updates will be downloadable from the store as they are made available by Serif and Microsoft.

If you purchase direct from Serif, you will be given a serial key for installation and you will automatically have a Serif Store Account, from which you can redownload your software if you ever need to, e.g. to install it on another computer which you own/control.  Updates will arrive either "automatically" or via download from that store account.

As to costs of upgrades: all upgrades to version 1 are free.  When version 2 is released, quite likely not for some years yet (based on the length of time - several years - since the first iteration of version 1 was released) it will be a paid upgrade but users will clearly have the option to not buy the upgrade is they do not wish to do so.  Version 1 will continue to "work" for as long as the operating system allows it to, i.e. until Microsoft make some major change which renders version 1 of any Affinity app unusable.

HTH

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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23 hours ago, emmrecs01 said:

If you purchase via the store, your installation is tied to your Store Account and no serial key is needed.  Additional downloads (for other computers which you own/control) will also be possible from your store account. 

For downloading to computers that use a different Windows Store account (e.g., family members' PCs) it will (I think) be easier to download/install on the additional PCs if the Serif products are purchased from Serif directly, rather than from Microsoft.

Also, if one wants to be able to revert to an earlier version of the product, that may not be possible unless one has purchased directly from Serif.

Finally, I do not know what the refund policies are with the Windows Store, but with purchases from the Serif Affinity store you have a 14-day, no questions asked, return policy that will give you a full refund on your purchase price.

Overall, I recommend buying directly from Serif.


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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