Jump to content
Max N

The program crashes when scrolling and scaling.

Recommended Posts

When scaling and scrolling, the program crashes.
Images in the document are embedded links. Collapse usually occurs during the drawing of images. Project files are located on an external HDD (USB 3.0) fairly fast.
The error occurs every few minutes and sometimes more.
The program crashes both in the betta version and in the stable version.
I apologize for the length of the gif, not knowing how to cut it. The collapse of the program
at the end.

On gif, the program first hung up for a long time and then crashed. Usually the program crashes very quickly.

Запись_2019_07_19_13_30_47_304.gif

Share this post


Link to post
Share on other sites

I agree.
It often seems to crash if you scroll too quickly through a document - not exactly sure how fast "too quick" is though.
Have had this happen a few times.
This is using 1.7.2.422 but it's not something I can reproduce on demand.


Windows 10 Home - 8Gb / Windows 10  Pro - 96Gb

Affinity Publisher 1.7.3.481 - Affinity Photo 1.7.3.481 - Affinity Designer 1.7.3.481

Share this post


Link to post
Share on other sites
14 hours ago, Trevor J Richens said:

I agree.
It often seems to crash if you scroll too quickly through a document - not exactly sure how fast "too quick" is though.
Have had this happen a few times.
This is using 1.7.2.422 but it's not something I can reproduce on demand. 

There is a feeling that this is somehow related to the speed of downloading images from folders. But it is not exactly :)

Share this post


Link to post
Share on other sites

Just had this happen again.

Opened file and started to scroll up pages BEFORE the pages thumbnails had populated - immediate crash out of program.

Reloaded OK and waited for all thumbnails to update - scrolling then worked OK with no crash...


Windows 10 Home - 8Gb / Windows 10  Pro - 96Gb

Affinity Publisher 1.7.3.481 - Affinity Photo 1.7.3.481 - Affinity Designer 1.7.3.481

Share this post


Link to post
Share on other sites
13 hours ago, Trevor J Richens said:

Just had this happen again.

Opened file and started to scroll up pages BEFORE the pages thumbnails had populated - immediate crash out of program.

Reloaded OK and waited for all thumbnails to update - scrolling then worked OK with no crash...

I have a multipage document with a large number of files. I tried to give a timeout, but it did not help. Perhaps not all pages are loaded.

Share this post


Link to post
Share on other sites

Is it possible for both of you to embed all the images in your document, and if you get the same behaviour upload it here and I'll see if I can reproduce the crash.


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
On 7/31/2019 at 6:23 PM, Jon P said:

Is it possible for both of you to embed all the images in your document, and if you get the same behaviour upload it here and I'll see if I can reproduce the crash. 

Please tell me how to embed images if they are already inserted with links?

Share this post


Link to post
Share on other sites

Document > Resource Manager, click on the Resource and click the "Embed" button.

You can swap a resource between embedded/linked in this dialog


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
4 hours ago, Jon P said:

Document > Resource Manager, click on the Resource and click the "Embed" button.

You can swap a resource between embedded/linked in this dialog

I managed to reproduce the error from the file with embedded photos.
Where can I send the file (large file). I can’t post the link in the public domain.
 

Share this post


Link to post
Share on other sites

My post above has a link to a dropbox account that is only used internally, just upload here and I'll have a go at reproducing it with that file, thanks


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
1 hour ago, Jon P said:

My post above has a link to a dropbox account that is only used internally, just upload here and I'll have a go at reproducing it with that file, thanks 

Sent a file.
20 20-4.afpub
Max n
 

Share this post


Link to post
Share on other sites

I've not had any luck reproducing it just yet, but will continue to look at it.

Can you attach any crash reports located in %appdata%\Affinity\Publisher\1.0\CrashReports here also please.

Thanks!


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
4 hours ago, Jon P said:

I've not had any luck reproducing it just yet, but will continue to look at it.

Can you attach any crash reports located in %appdata%\Affinity\Publisher\1.0\CrashReports here also please.

Thanks! 

Sent to the dropbox.

Share this post


Link to post
Share on other sites

I've reproduced a crash once with this file but not been able to since, I've logged it for the developers to look at it but we are struggling to reproduce it consistently internally which is going to make it hard to pin down and fix.

Can you let me know your pc specifications? Hoping to find something or find a setup that allows me to reproduce this more consistently.


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
6 hours ago, Jon P said:

I've reproduced a crash once with this file but not been able to since, I've logged it for the developers to look at it but we are struggling to reproduce it consistently internally which is going to make it hard to pin down and fix.

Can you let me know your pc specifications? Hoping to find something or find a setup that allows me to reproduce this more consistently. 

I replayed the error on the home PC.
I threw a fresh bugbreot with all the settings of the program onto the drop box (
Publisher.7z ). And took a look at the configuration of the equipment.

If you increase Ctrl + (Scrolling with the mouse) and at the same time quickly move up and down the document, the error manifests itself more often. There is a feeling that this is somehow related to reading data.

 

Share this post


Link to post
Share on other sites
On 8/7/2019 at 12:55 PM, Jon P said:

I've reproduced a crash once with this file but not been able to since, I've logged it for the developers to look at it but we are struggling to reproduce it consistently internally which is going to make it hard to pin down and fix.

Can you let me know your pc specifications? Hoping to find something or find a setup that allows me to reproduce this more consistently.

Is there any information on this issue?

Share this post


Link to post
Share on other sites

I'm afraid not, we are still investigating it and trying to reproduce it consistently internally, as until we can it's quite hard for the developers to pin-point, but an issue is logged relating to it with the crash reports we've received and I've just given it a nudge.


Serif Europe Ltd. - www.serif.com

Share this post


Link to post
Share on other sites
5 hours ago, Jon P said:

I'm afraid not, we are still investigating it and trying to reproduce it consistently internally, as until we can it's quite hard for the developers to pin-point, but an issue is logged relating to it with the crash reports we've received and I've just given it a nudge. 

The problem is somehow related to scrolling.

And render images.

This is according to my observations.

Share this post


Link to post
Share on other sites

Still have the same problem with my file (312 pages A4, facing, 600+ linked images)

If needed i can send my updated file (yoy already have a copy with less pages and linked images)

To me, it seems to be a screen-drawing/disk-reading problem when uopdating the screen (scrolling fi.)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.