Jump to content

Recommended Posts

Hi

Each time I attempt to activate the LUTS Adjustments button the document that I'm working on disappears,, Affinity Photo freezes with a grayed out screen, and has to be closed down via the End Task function of the Task Manager.

 

image.thumb.png.fef58992bb9d0affdd3f68f4411364c3.png

Share this post


Link to post
Share on other sites

Hey aavishkar,

Have you tried different image formats to see if a particular one is triggering it? I've seen crashes before when it comes to the user choosing a LUT to load but not as soon as the LUT button is selected from the Adjustment Panel. 

Share this post


Link to post
Share on other sites

Hi Chris

I followed your suggestion and can confirm that the crash occurs with the following file formats - .afphoto, .png, .jpg, and .pdf.

Douglas.

Share this post


Link to post
Share on other sites

Anybody has any suggestions, or am I to assume that the LUTS function does not work? The screen shot is from a few minutes ago. The only difference from last week is that the screen does not gray out.
image.thumb.png.1811521786dcf5f448d478ed5e86ed19.png

Share this post


Link to post
Share on other sites

Hey aavishkar,

I'm still not certain if the crash occurs when you initially click the LUT adjustment or if it happens when you've found the LUT you want to load and then click 'Open'. If it happens when you click 'Open' can you attach the LUT here?

If it happens when simply clicking 'Load LUT' or if you use any of the presets, try resetting the app. Close down the app and then relaunch it with the Ctrl key held down and then on the Clear User Data dialog, just check 'Clear User Defaults' and see if this sorts it.

Share this post


Link to post
Share on other sites

Hello again Chris

I followed your advice, but without a positive outcome.

Now I have returned to a grayed out screen when I click the LUTS button. This is very frustrating as I spent time loading LUTS purchased from Olivio Sarikas, and I am in the process of going through the exercises of the Workbook (see attached screen shot).

image.thumb.png.5d2ec741899a4f79d7accc5550e801e0.png

Share this post


Link to post
Share on other sites

Hi aavishkar,

I grabbed some of the LUTs from Olivio Sarikas (10 free ones) and they all work absolutely fine.

Would you mind installing the beta and see if this works for you? There have been a number of improvements over 1.7.1 so it is worth trying. 

The beta will install alongside your paid version:

 

Share this post


Link to post
Share on other sites

Good morning Chris

I followed your suggestion and installed the Beta. And, yes, I am able to load the LUTs (at least the pre-installed ones). 

Question - is there a way for me to delete the LUTs that I have installed in the paid version? (BTW I also installed LUTs from Rocket Stock, besides the 80 LUTs I purchased from Olivio Sarikas) Perhaps this would remedy the problem? If it does, I could reinstall the RS and OS LUTs and that would give us insight into where the problem lies.

image.thumb.png.1f245b0fc0b2b15487c14de2aaaca70d.png

Share this post


Link to post
Share on other sites
16 hours ago, aavishkar said:

Question - is there a way for me to delete the LUTs that I have installed in the paid version?

If the app is locking up in the paid version meaning you can't right-click > Delete—the only thing I can think of is to either reset the app like you did before or rename the appdata folder. I'd probably recommend the latter. 

Press the Windows key + R and type in %AppData%\Affinity\Photo\ and then rename the 1.0 folder to 1.0 old

For what it's worth, I went back to the LUT adjustment panel and got the Not Responding message for a good 60 seconds or so before it came back to life. I imagine if I had more than 10 extras plus the presets it may have taken longer.

 

Share this post


Link to post
Share on other sites

Voilà!! Your last observation is spot on. In my case it took a little over seven minutes (i7-8550U, 16 GB, GeForce® MX150 with 2 GB GDDR5), but at the end of that interminable wait the LUTs loaded.
 

I'm sure that you will agree that this is a great impediment to efficient workflow, and so I would appreciate if you could being this bug to the attention the the developers.

Many thanks

Douglas.

image.thumb.png.27c5c1f870746f01e69a7f1cae026a75.png

image.png

Share this post


Link to post
Share on other sites

How many LUTs have you installed, Douglas?

This sounds something like the problem with having too many fonts installed, which 1.7 has largely resolved, but I suspect that computing a preview for each LUT is much more computationally complex than simply enumerating fonts.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.8.0.499 Beta

Share this post


Link to post
Share on other sites
15 hours ago, aavishkar said:

I'm sure that you will agree that this is a great impediment to efficient workflow, and so I would appreciate if you could being this bug to the attention the the developers.

 

Yes I would say this needs looking at. Just adding the extra 10 I was using is taking way longer than I'd be able to tolerate on a regular basis.

 

4 hours ago, Annfinity said:

Also, (please let me know if I should create a separate post for this) as of about a last week or so, affinity has been closing randomly in the middle of working. Sometimes it crashes first, and other times it just closes on me without warning. I came on here to see if anyone else was having these issues. 

@Annfinity -  This really wants to be in its own thread if you wouldn't mind. Could you attach a crash report too? 

Share this post


Link to post
Share on other sites

Chris, thank you for all your advice and encouragement. It is much appreciated.

Walt, I have installed 115 LUTs (80 from Olivio Sarikas, and 35 from Rocket Stock). I take your point that loading LUT previews is computationally challenging, but it would be nice if the issue could be resolved by Serif. 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.