analog-digital Posted July 15, 2019 Share Posted July 15, 2019 crashes immediately after I start the application. Just bought and pay it...... Daniel Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 16, 2019 Staff Share Posted July 16, 2019 Hey analog-digital, welcome to the Affinity Forums. Can you attach a crash report? What are the specs of your machine? Could you also try holding down the ctrl key whilst launching the app. Keep ctrl held down until you see a dialog appear and then click Clear. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 16, 2019 Author Share Posted July 16, 2019 7 hours ago, Chris B said: Hey analog-digital, welcome to the Affinity Forums. Thank you Can you attach a crash report? How can I do that? What are the specs of your machine? See attached Pics Could you also try holding down the ctrl key whilst launching the app. Keep ctrl held down until you see a dialog appear and then click Clear. OK I've done this. But the application quits immediately Quote Link to comment Share on other sites More sharing options...
Alfred Posted July 16, 2019 Share Posted July 16, 2019 Since you’ve only just bought the app, you can safely press the ‘Select All’ („Alles markieren“) button in the dialog without fear of losing anything important. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
analog-digital Posted July 16, 2019 Author Share Posted July 16, 2019 Hello Alfred Of corse I've done this with NO success...... Alfred 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 Have you installed the app into a folder that contains a / (forward slash)? It may be worth trying the beta which has fixed this issue:https://forum.affinity.serif.com/index.php?/topic/91070-affinity-photo-customer-beta-172146/ To attach a crash report, simply drag the 'paper icon' (next to where it says Problem Report for Affinity Photo) on the crash report screen to your desktop and attach it to a new post in this thread. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) As far as I know 1.7.1 is NOT Beta! I can't see in anyway "Problem Report for Affinity Photo" WHEN should that appears? Daniel Edited July 17, 2019 by analog-digital Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 The 1.7.2 I linked to is the beta which I suggested you install. Can you tell me the path of the install folder? Well you said you are crashing on startup so you should be seeing a crash report appear a few moments after the app has actually crashed. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 You can see the version im my pictures I'v uploaded..... All I see or can see ist what you see in my uploaded 2 pictures, sorry. Path (German): Programme - Affinity Photo - Affinity Photo (application) or Path (German): Programme - Affinity Photo (application) Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 1 minute ago, analog-digital said: You can see the version im my pictures I'v uploaded..... I am asking you to install the beta 1.7.2 that I linked to to see if it fixes your issue. I can see that you have 1.7.1 installed. The 1.7.2 beta will install alongside your currently installed 1.7.1. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 Do you have me a Beta-Download-Link? Quote Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 I find it.... Quote Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) OK, BETA 1.7.2 seems to be running.... Question: Does the application "understand" TIF (Phase One and Hasselblad X1D)?? I'm asking because I just open a TIF (Phase One) which is very pixelated (resolution very bad)? Edited July 17, 2019 by analog-digital Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 Hasselblad X1D is on our supported list. There are also a number of PhaseOne cameras listed but you didn't specify. Here's the list:https://forum.affinity.serif.com/index.php?/topic/27869-supported-raw-cameras-16x/ Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 (edited) Yes I know but can I import the TIF's DIRECTLY into Affinity or via Capture One or Phocus? Edited July 17, 2019 by analog-digital Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 6 minutes ago, analog-digital said: Yes I know but can I import the TIF's DIRECTLY into Affinity or via Capture One or Phocus? As far as I know—yes. You should be able to do it from the File menu. I don't have Capture One installed but this is what I've read from other forum users. I'm not sure about Phocus... you will have to try it as I have no experience/knowledge with it unfortunately. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 17, 2019 Author Share Posted July 17, 2019 Hmmm, look at my enclosed Picture ans have a closer look at the end of the red arrow This is DIRECLY from a Phase One (P20) into affinity...... Do I miss something? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 17, 2019 Staff Share Posted July 17, 2019 I have seen this happen with a .nef on our iPad app but not on the desktop version. I've created you a private Dropbox folder and would be very grateful if you could upload that image into it. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 19, 2019 Author Share Posted July 19, 2019 do you get the file?? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 22, 2019 Staff Share Posted July 22, 2019 On 7/19/2019 at 5:32 PM, analog-digital said: do you get the file?? Yes I got the file, however it opens up in all my apps as a 156 x 156 px image... Is this the original or an exported version from Affinity? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
analog-digital Posted July 22, 2019 Author Share Posted July 22, 2019 It is directly from the Phase One P20 Digiback (ooC). Daniel Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 22, 2019 Staff Share Posted July 22, 2019 Right, I've just opened it in Photoshop and it looks like a high resolution TIF at 4086 px x 4088 px @300 DPI. If I open it in Affinity or Preview, it just looks like a thumbnail. I'll log this with the developers. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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