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Rick G

Beta updates STILL failing

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As reported many times when trying to update the beta it wipes out the current install and reports that the "update failed"

After a reboot it INSTALLS correctly (even though I had just started the computer and no other products had been started)

I am attaching logs as it is really time to get serious about fixing this issue that only happens with publisher

Thanks

Publisher Logs.rar


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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As probably happened in the past, the error was:

Quote

+Error: The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher Customer Beta.  The installation cannot continue.  Log on as administrator or contact your system administrator.

It seems odd that simply rebooting would resolve that.


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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I had read often that there are such Problems with the Installation on your System @Rick G
Are there the same Problems if you try an installation in an other drive, maybe "D"  or "E" where the UAC from Windows has no Access? I suspect threr is a Problem with the UAC. An other Suggestion is to set the Level from the UAC a Step down.
I also use WIN 10 64 Build 1903 and i had Problems with it with other software and my Softwareinstallations are all running on drive "D".

It's just a guess.....


Have a nice day.
Ich wünsche einen schönen Tag.

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I have never had that permissions problem, on either my desktop (installs to E:) or my laptop (installs to C:) running either Windows Home 1809 or 1903.

I did have a failure once that I did not investigate, when I tried to run the installer for an Affinity application that was already running. I wonder if that might manifest as a permission problem?


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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2 hours ago, Uwe367 said:

I had read often that there are such Problems with the Installation on your System @Rick G
Are there the same Problems if you try an installation in an other drive, maybe "D"  or "E" where the UAC from Windows has no Access? I suspect threr is a Problem with the UAC. An other Suggestion is to set the Level from the UAC a Step down.
I also use WIN 10 64 Build 1903 and i had Problems with it with other software and my Softwareinstallations are all running on drive "D".

It's just a guess.....

At this point I do not want to confuse the issue by installing on another drive. I updated all 3 products this morning and the only one to have an issue is Publisher. This SEEMS to point to an issue with the installer. The privileges error may be hiding a deeper issue. I have been posting this for months as have others and no one from Serif seems to be looking


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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3 minutes ago, Rick G said:

At this point I do not want to confuse the issue by installing on another drive. I updated all 3 products this morning and the only one to have an issue is Publisher. This SEEMS to point to an issue with the installer. The privileges error may be hiding a deeper issue. I have been posting this for months as have others and no one from Serif seems to be looking

Ah ok. I did not know that this only happens with Publisher. Then forget my last post please.


Have a nice day.
Ich wünsche einen schönen Tag.

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18 minutes ago, walt.farrell said:

I have never had that permissions problem, on either my desktop (installs to E:) or my laptop (installs to C:) running either Windows Home 1809 or 1903.

I did have a failure once that I did not investigate, when I tried to run the installer for an Affinity application that was already running. I wonder if that might manifest as a permission problem?

After starting the computer this morning, I opened my mail program, launched the browser to get the update then tried to install it. Nothing else had been opened and the other 2 updates for Photo and Designer updated flawlessly .... and that was after the Publisher failure


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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1 minute ago, Uwe367 said:

Ah ok. I did not know that this only happens with Publisher. Then forget my last post please.

Forget it? It is helpful and will come up in a search by someone else

Thanks!


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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10 minutes ago, Rick G said:

The privileges error may be hiding a deeper issue. I have been posting this for months as have others and no one from Serif seems to be looking

It is interesting, though, that you seem to be the only user having this problem consistently.

Even if Serif is looking into it, without having your machine in hand they may have a hard time figuring it out.

Do you have Controlled Folder Access active? What antivirus and/or anti-malware programs do you run?


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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20 hours ago, Rick G said:

Forget it? It is helpful and will come up in a search by someone else

Thanks!

I've installed all alpha's, beta's and retail versions without any problems at all.

Full versions and updates.

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Quote

As reported many times when trying to update the beta it wipes out the current install and reports that the "update failed"

After a reboot it INSTALLS correctly (even though I had just started the computer and no other products had been started)

I don't think it's just Rick G who got this problem.

This happens to me too with all the beta apps (Designer, Photo and Publisher) everytime I'm updating them. First running the install and it reports "Setup failed" then rebooting and run the install again and it all works well. I've gotten used to it and expect this whenever I'm updating the Affinity betas but would'nt mind if it got fixed. :) Tell me if I can help in anyway.

Btw, I've had no problems installing or updating other apps but the Affinity betas.

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1 hour ago, Mediamaskinen said:

I don't think it's just Rick G who got this problem.

This happens to me too with all the beta apps (Designer, Photo and Publisher) everytime I'm updating them. First running the install and it reports "Setup failed" then rebooting and run the install again and it all works well. I've gotten used to it and expect this whenever I'm updating the Affinity betas but would'nt mind if it got fixed. :) Tell me if I can help in anyway.

Btw, I've had no problems installing or updating other apps but the Affinity betas.

Do your setup log files show the same error that Rick G has been reporting?

You can find them, after a failure, by pressing and holding the Windows key, then pressing R. In the Run box that appears, enter %temp%\AffinitySetup and you'll get a File Explorer window opened to the folder that contains them. The subfolder with the latest date corresponds to the most recent installation attempt.


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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There isn't anything unique about the Publisher installer vs Designer and Photo. When it failed to install, where you prompted to elevate to Administrator (via UAC)? When it fails, if you run the installer as an admin, does that fix it?

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17 minutes ago, Mark Ingram said:

There isn't anything unique about the Publisher installer vs Designer and Photo. When it failed to install, where you prompted to elevate to Administrator (via UAC)? When it fails, if you run the installer as an admin, does that fix it?

No prompts and no issues with the process until the end and then a message "Setup failed". I believe I did try running it as administrator unsuccessfully but I will do it again with the next beta as I don't really remember the details


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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Just now, Rick G said:

No prompts and no issues with the process until the end and then a message "Setup failed". I believe I did try running it as administrator unsuccessfully but I will do it again with the next beta as I don't really remember the details

So you were never prompted to elevate permissions during the installation? It would be really useful if we could see a video of your installation (from start to failure).

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2 minutes ago, Mark Ingram said:

So you were never prompted to elevate permissions during the installation? It would be really useful if we could see a video of your installation (from start to failure).

No UAC prompts at all. I will make a video later today or tomorrow


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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It makes me think of three things I'd check :

- Is some sub-folder in the publisher install path, or a disk unit in write protected mode ?

- ctrl shift esc to launch task manager (actually I also launch an alternative for extra functionality, depending on the case) , or task manager in the search or execute dialog in Windows Start.

Just to see, before installing publisher, and while you're installing, if there are many instances of Publisher, the installer or whatever.. This sometimes happens with other apps, and it would cause a conflict in install. Is not rare for some failure to have those duplicates in memory, at some point (not with Affinity, I mean in general, depending mostly on how stable is the system in certain matters).

- And almost impossible that it'd be the case : The free space is very very low in the HD.

And yeah, right click on the exe and run the install "as administrator" could at least remove a couple of options to think about.


Affinity Designer and Affinity Photo licenses, Windows 7, i7  860 (2009) 2.8 GHz,  8 GB RAM, GTX 1050 2 GB, HD 7200 RPM.  Wacom Intuos 4 XL.

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3 hours ago, Mark Ingram said:

So you were never prompted to elevate permissions during the installation? It would be really useful if we could see a video of your installation (from start to failure).

This is a long boring recording (well not too long)

http://somup.com/cqiooae1ja


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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12 minutes ago, Rick G said:

This is a long boring recording (well not too long)

http://somup.com/cqiooae1ja

Thanks Rick. When you hit the "Update" button (with the shield logo) you should be prompted to elevate to Administrator privileges. What kind of account are you using now? A machine admin account, or a basic account?

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29 minutes ago, Mark Ingram said:

Thanks Rick. When you hit the "Update" button (with the shield logo) you should be prompted to elevate to Administrator privileges. What kind of account are you using now? A machine admin account, or a basic account?

I work in an administrator account. It automatically gives me the raised privileges warning.


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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1 minute ago, Rick G said:

I work in an administrator account. It automatically gives me the raised privileges warning.

How have you enabled that? I use an administrator account too, but I'm still required to elevate permissions when necessary.

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Just now, Rick G said:

I work in an administrator account. It automatically gives me the raised privileges warning.

Which contradicts my previous statement. There is a uac warning but the modal window doesn't seem to appear on the screen recording (?)

Ok back to the drawing board


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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1 minute ago, Mark Ingram said:

How have you enabled that? I use an administrator account too, but I'm still required to elevate permissions when necessary.

Yes I allow the elevated permissions


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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3 minutes ago, Rick G said:

Which contradicts my previous statement. There is a uac warning but the modal window doesn't seem to appear on the screen recording (?)

Ok back to the drawing board

Do you have virus / malware protection?

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2 minutes ago, Mark Ingram said:

Do you have virus / malware protection?

I only installed Avast recently and this issue has been going on for months with no change in the way the update goes. The installs failed even with Windows defender switched off at one point


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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