Tlottrike Posted July 9, 2019 Share Posted July 9, 2019 Hi I have had to reformat my Mac Pro's hard drive and then upgrade OSX to Mojave. When it came to reinstalling Affinity Designer and Photo I downloaded the apps from my Affinity account but the software asks for a Product Key which is not displayed on the my Account's Download page. However for Publisher it does display a Product Key. Publisher installed fine but I cannot complete the installation of Designer and Photo as I don't know where to find the Product Keys. Any ideas? Thanks for any help Graeme Quote OSX 10.14.6 iMac 21.5-inch, Late 2012, 2.7 GHz Intel Core i5, 8gb RAM Affinity Designer, Photo and Publisher Link to comment Share on other sites More sharing options...
Staff Callum Posted July 9, 2019 Staff Share Posted July 9, 2019 22 minutes ago, Tlottrike said: Hi I have had to reformat my Mac Pro's hard drive and then upgrade OSX to Mojave. When it came to reinstalling Affinity Designer and Photo I downloaded the apps from my Affinity account but the software asks for a Product Key which is not displayed on the my Account's Download page. However for Publisher it does display a Product Key. Publisher installed fine but I cannot complete the installation of Designer and Photo as I don't know where to find the Product Keys. Any ideas? Thanks for any help Graeme Hi Graeme, Looking in your account it seems that you didn't purchase the apps from us you only have the free trials. Please could you make sure you didn't purchase through the Mac App Store? Thanks Callum Tlottrike 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Tlottrike Posted July 9, 2019 Author Share Posted July 9, 2019 Thanks that sorted it out. Quote OSX 10.14.6 iMac 21.5-inch, Late 2012, 2.7 GHz Intel Core i5, 8gb RAM Affinity Designer, Photo and Publisher Link to comment Share on other sites More sharing options...
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