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kanedodgson

Cannot open ANY documents today (pc windows 10 version)

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Oh my god, I am in a crisis I have built a 16-page document that is due tomorrow at the printers and affinity publisher has decided it doesn't want to open any of my documents no matter which way I try. I seriously will not get paid if this cannot be resolved by 12 o clock tonight. The program opens fine I open a doc it opens then immediately crashes, this process is the same whether I open from the recent link, open as new or open directly from the file itself?

 

Any help would be humongous right now,

 

thankyou

Kane

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Hi,

what is the error message / Crashreport available?

 

Any example document that you can share?

I think that would help to speed things up.

 

Exact Version of your Affinity Program (I expect you use the release version, so trying with the beta could be an option (Make Backups of your documents before using in Betas):

 

 


System                                                              Notebook Lenovo P50

CPU: AMD Ryzen 3900x                                 CPU: Intel i7-6700HQ

RAM: 64 GB                                                      RAM: 32 GB

GPU: GTX 1070                                               GPU: NVIDIA Quadro M2000M 4 GB

SSD: Samsung 840 EVO 250 GB                  SSD: Samsung 850 Pro 500GB

OS: Windows 10 Pro x64                               OS: Windows 10 x64

TFT: 1 x Samsung C49RG94SSU                 TFT: 2 x Lenovo

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Hello, thank you for your reply I will answer your questions as best i can

Error | Crash Report

 

there is none at all. It just powers down and thats the end of that. I have also discovered that the same problem is on all my affinity suite (publisher, photo and designer). The problem isnt any one document its all documents including any attempt to create a new document from fresh. This feels like a bigger problem than a corrupt file or photograph.

I am presently using the present release version. My beta is no longer working but will look at the link you provided and see if this can be a temporary solution

 

thank you

 

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Any chance to use another computer or OS (Windows?) Installation?

I think a simple reboot was already a try?

 

 


System                                                              Notebook Lenovo P50

CPU: AMD Ryzen 3900x                                 CPU: Intel i7-6700HQ

RAM: 64 GB                                                      RAM: 32 GB

GPU: GTX 1070                                               GPU: NVIDIA Quadro M2000M 4 GB

SSD: Samsung 840 EVO 250 GB                  SSD: Samsung 850 Pro 500GB

OS: Windows 10 Pro x64                               OS: Windows 10 x64

TFT: 1 x Samsung C49RG94SSU                 TFT: 2 x Lenovo

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Other steps take some time:

Best option would be:

If any spare ssd / hdd availabe, quick install a fresh windows 10 1803/1809 on a new disk if available or internet speed is fast enough

Or get another computer from someone / or install Virtual Machine


Windows Image / system file check

sfc / scannow
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

(https://howtofixwindows.com/run-dism-command-windows-10/)

 

Just some additional ideas:

check your disks for problems

check your date and time
remove any overclocking

 


System                                                              Notebook Lenovo P50

CPU: AMD Ryzen 3900x                                 CPU: Intel i7-6700HQ

RAM: 64 GB                                                      RAM: 32 GB

GPU: GTX 1070                                               GPU: NVIDIA Quadro M2000M 4 GB

SSD: Samsung 840 EVO 250 GB                  SSD: Samsung 850 Pro 500GB

OS: Windows 10 Pro x64                               OS: Windows 10 x64

TFT: 1 x Samsung C49RG94SSU                 TFT: 2 x Lenovo

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Or some options for designer to avoid usage of grapchics adapter:

 

Change in Options --> Performance the Renderer to WARP

 

Run with additional parameter: --no-hw-ui

example: designer.exe --no-hw-ui


System                                                              Notebook Lenovo P50

CPU: AMD Ryzen 3900x                                 CPU: Intel i7-6700HQ

RAM: 64 GB                                                      RAM: 32 GB

GPU: GTX 1070                                               GPU: NVIDIA Quadro M2000M 4 GB

SSD: Samsung 840 EVO 250 GB                  SSD: Samsung 850 Pro 500GB

OS: Windows 10 Pro x64                               OS: Windows 10 x64

TFT: 1 x Samsung C49RG94SSU                 TFT: 2 x Lenovo

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42 minutes ago, kanedodgson said:

I have also discovered that the same problem is on all my affinity suite (publisher, photo and designer)

Check for any Windows 10 updates today/yesterday and if you find any reverse them


Due to the fact that Boris Johnson is now our Prime Minister, punctuation, spelling and grammar will never be worried about ever again.  We now have far bigger problems to be worried about.

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Glad it's working for you again!


System                                                              Notebook Lenovo P50

CPU: AMD Ryzen 3900x                                 CPU: Intel i7-6700HQ

RAM: 64 GB                                                      RAM: 32 GB

GPU: GTX 1070                                               GPU: NVIDIA Quadro M2000M 4 GB

SSD: Samsung 840 EVO 250 GB                  SSD: Samsung 850 Pro 500GB

OS: Windows 10 Pro x64                               OS: Windows 10 x64

TFT: 1 x Samsung C49RG94SSU                 TFT: 2 x Lenovo

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