Publisher cannot start Photo via Studiolink

[Jon007]

I purchased Affinity Photo a long time back (on Windows).  I recently purchased Affinity Publisher via the Windows Store.  Both are updated to the latest versions.

If I start Publisher and press the Photo icon to start it via Studiolink I get a Studiolink dialogue box that implies I don't have Affinity Photo installed as it says "Not installed" and there is a "Buy now" button along side it.  I saw another post saying that each app should be started at least once, but they've both been used many times.

Is there some manual configuration I need to set to get this to work?
 

[stokerg]

Hi Jon007 and Welcome to the Forums,

Can you go to %ProgramData%\Affinity\Common\1.0\appinfo\Release

Now delete the Photo Release.appinfo and Designer Release.appinfo files. Once deleted, re-run both Designer and Photo and try StudioLink again.  To get to the above folder, call up the run box, Windows key+R and then copy the above path into the run box and click ok.

[Jon007]

Brilliant!  That's it sorted.  Many thanks.

[BillCMartin]

I have the same problem on my Mac. Bought Photo and Designer some time ago. Bought Publisher as soon as it came out. All are latest versions. Can't get Studiolink to work. Tried deleting the files: com.seriflabs.affinitydesigner.appinfo and com.seriflabs.affinityphoto.appinfo and relaunched everything. No change.

Just noticed that my Affinity order history only shows my order and purchase of Publisher. On the App Store, Apple knows I've bought Photo and Designer but is asking me to buy Publisher again!

Any clues?

Thanks :-)

[walt.farrell]

35 minutes ago, BillCMartin said:

Bought Photo and Designer some time ago. Bought Publisher as soon as it came out. All are latest versions.

Just to double check: If you open Photo and Designer, and use the About dialog (on Windows, it's Help > About, but I'm not sure where it is on a Mac), it says you're at version 1.7.1, not 1.7.0?

[BillCMartin]

Thanks, Walt. 

9 hours ago, walt.farrell said:

Just to double check: If you open Photo and Designer, and use the About dialog (on Windows, it's Help > About, but I'm not sure where it is on a Mac), it says you're at version 1.7.1, not 1.7.0?

Both Designer and Photo are 1.7.1. It may be because I bought Publisher via the Affinity site and Photo and Designer via Apple's App Store. Don't think they're talking to each other!

[Dazzler]

I had an issue initially. I reinstalled designer (think I had 1.7.0 installed not 1.7.1) , then opened up both designer and photo, then launched Publisher and it seemed to click into place.

[walt.farrell]

2 hours ago, BillCMartin said:

Both Designer and Photo are 1.7.1. It may be because I bought Publisher via the Affinity site and Photo and Designer via Apple's App Store. Don't think they're talking to each other!

It should not matter that you got them from separate stores.

[MEB]

Hi BillCMartin,
Welcome to Affinity Forums
Make sure you run both Affinity Designer 1.7.1 and Photo 1.7.1 at least once before starting Publisher. Also, have you renamed or moved any of the Affinity apps from the root of the Applications folder?

[BillCMartin]

5 hours ago, MEB said:

Also, have you renamed or moved any of the Affinity apps from the root of the Applications folder?

What a good thought! I had tidied the Designer and Photo apps into a folder inside the Applications folder. Shouldn't Publisher be able to track the other apps down, though? This does seem a bit 20th-century if it can't.

When I took them out and left them at the root level of the Applications folder Studiolink started to work! Thank you. :-) 

[R C-R]

6 hours ago, BillCMartin said:

I had tidied the Designer and Photo apps into a folder inside the Applications folder.

When you did that, the OS should have popped up a dialog box with a lock icon that required entering an admin user name & password to make the move. That is a good indication that doing this might have unintended consequences at some point in the future. It isn't just an Affinity or a 20th century thing -- if you search the web you can find a lot of reports of weird behaviors, potential security/privacy issues, permission repair failures, migration assistant issues, & so on that result from changing apps from their default install locations.

So it is always best to resist the urge to "tidy up" the root level Applications folder (or any other folder in the top level of the startup disk) unless you are certain of what the consequences might be & have a good reason to do so.