1.7.1 crashing on start (split)

[danielagema]

Hello, 
I want to downgrade aswell. Since Version 1.7. the program chrashes on starting, right away. I use a MacBook Pro 2012 on MacOS 10.14.5. I bought Affinity Photo within the mac App Store

[Dan C]

Hi danielagema,

Welcome to the forums!

Unfortunately you can't roll back your app through the Mac App Store, due to how Apple package apps here.

I'm very sorry to hear you're experiencing crashing, could you please provide a copy of your crash report? 
Please go to Applications > Utilities and open the Console app. Crash Reports from our apps can be found in the User Reports section. You can Right Click the required Crash Report and select Reveal in Finder.

Equally, we currently have a beta running at the moment at the following link, could you please try installing this alongside your current store version to see if the crashing persists?

 

[danielagema]

Hi Dan C,

attached you find my crash report. I'll try the beta now and will let you know whether it works or not.
Thanks for your help.

Daniel

Affinity Photo_2019-07-05-154339_DCA.crash

[danielagema]

Unfortunately, I can't open the beta version, becuase I bought my Version over the mac Appstore and don't have a product key, or where do I find it? 

[Patrick Connor]

You should be able to use the beta even if you bought from the Mac App Store. is the MAS build in the Applications folder? (where the beta tries to find it)

[danielagema]

Hello Patrick,

thank you! although the beta still wants a product key (that I don't have) after copying the main application into the app folder with no subfolder, it stopped crashing :-)

 

[Patrick Connor]

@danielagema

Your crash report shows me you had Affinity Photo for macOS running in an application folder that had a '/' in it (Foto/Video) . Unfortunately 1.7.0 introduced a regression  that means the application cannot start in a folder containing that in it's name. This bug remains in 1.7.1 but will be fixed in 1.7.2

The beta needs to be next to the application to find it (sorry I meant to say), and so it should stop prompting for a product key if it is next to the release. However, when 1.7.2 is formally released you should be able to put Affinity Photo back into the folder of your choice. Sorry this was not caught during testing.