Claudio60 Posted July 5, 2019 Share Posted July 5, 2019 I rolled back from 1.7 to 1.6.5.135 and now every time I close AP I get this error: "exception not handled". I'm running win 10 home 64bit 1903. PS: I tried to uninstall/reinstall the program, rename the folder with this path : C:\ProgramData\Affinity\Photo\1.0 and start AP with ctrl pressed to clear user's settings/data but nothing solved the issue. Furthermore is impossible to send the automatic error log of the program caused by a server error. Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted July 7, 2019 Staff Share Posted July 7, 2019 Hi Claudio60, Can you attach the crash report from here: %APPDATA%\Affinity\Photo\1.0\CrashReports Just paste the above path into the Run Box (Windows key+R) and attach the latest one and i'll get it looked it. Also any main reason for rolling back, just we'd like everyone to be running 1.7 Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted July 7, 2019 Author Share Posted July 7, 2019 Hi Stokerg, Tks for your interest, I've attached the dump file. The main (and only) reason for I rolled back is simple: I work exclusively with .jpg files and the generated .aphoto files' size with 1.7 are 3/4 time bigger compared to 1.6. I know you're working to solve the issue but in the meantime I prefer to stay with 1.6. 8724d039-59cd-4648-9408-e7036e1972a3.dmp Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted July 10, 2019 Author Share Posted July 10, 2019 Hi Sokerg, I have the same issue (exception not handled) on my Surface Pro 4 too (I discovered it yesterday); it seems to me very strange that this issue occurs on both my notebooks; so I think the culprit could be Win 10 1903 that I recently installed on my notebooks (with 1809 I never had such an issue). Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted July 17, 2019 Author Share Posted July 17, 2019 Hi Stokerg, any news about this issue? Or an estimated release date for a fix related to the 1.7 .aphoto file size generated from a .jpeg? Quote Link to comment Share on other sites More sharing options...
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