Osito Posted July 4, 2019 Posted July 4, 2019 I'm currently running 1.7.1.404. Since installing this version, thumbnails for afdesign files do not show for me in file view (either through AD or through Windows Explorer). All I see are the file icons. Some points to note: 1. It is only the afdesign files I saved since the update that have this problem. Files saved before the update display correctly. But if I go and modify a file saved before the update, then save it, I'll only see the icon. 2. The option "Save thumbnails with documents has been checked'. It has always been checked. I tried unchecking then rechecking, but no effect. 3. If I export a file to a pdf, the thumbnail for that shows correctly. 4. Thumbnails for other all file types seem to be working correctly, as far as I can see. 5. I tried recreating the thumbnail cache, but that has had no effect. If anyone has any idea about how I might fix this problem, I'd be grateful. David Longmuir 1
Staff stokerg Posted July 5, 2019 Staff Posted July 5, 2019 Hi Osito, I'm not sure what else to suggest as it sounds like you've tried everything i would. One thing, when using File>Open make sure the View options for the open window are set to Large Icon and that should show Thumbnails as shown in my attached screenshot.
Osito Posted July 5, 2019 Author Posted July 5, 2019 Thanks for the replies. On inspecting my installation, I found I had two versions of AD installed: a 1.7. version and a 1.6. version. Not really sure how that happened, but in any event, I uninstalled them both, then reinstalled, and now it seems to be working properly. Only problem is, my assets are gone. Anyone happen to know if the uninstall/reinstall would have killed them, or will they be in a folder somewhere?
Mikauo Posted August 23, 2021 Posted August 23, 2021 On 7/5/2019 at 1:24 PM, Osito said: Thanks for the replies. On inspecting my installation, I found I had two versions of AD installed: a 1.7. version and a 1.6. version. Not really sure how that happened, but in any event, I uninstalled them both, then reinstalled, and now it seems to be working properly. Only problem is, my assets are gone. Anyone happen to know if the uninstall/reinstall would have killed them, or will they be in a folder somewhere? Quote Hello, sorry for replying to an old post, but I am having the same problem as you had a while ago. Could you tell me how I check if I also have multiple versions installed?
Ron P. Posted August 23, 2021 Posted August 23, 2021 9 minutes ago, Mikauo said: Hello, sorry for replying to an old post, but I am having the same problem as you had a while ago. Could you tell me how I check if I also have multiple versions installed? You on Windows 10? IF so just click on the Start button, then select Settings, APPS. That will show you all APPS installed on your system. Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
Mikauo Posted August 24, 2021 Posted August 24, 2021 22 hours ago, Ron P. said: You on Windows 10? IF so just click on the Start button, then select Settings, APPS. That will show you all APPS installed on your system. I checked and I don't seem to have multiple versions installed. I am getting more the feeling that this is a windows problem, although I still don't get why this only happens with Affinity files.
walt.farrell Posted August 24, 2021 Posted August 24, 2021 2 hours ago, Mikauo said: I checked and I don't seem to have multiple versions installed. I am getting more the feeling that this is a windows problem, although I still don't get why this only happens with Affinity files. Where are your files saved? For example, OneDrive won't show the thumbnails for Affinity files in folders that it's managing. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Mikauo Posted August 25, 2021 Posted August 25, 2021 22 hours ago, walt.farrell said: Where are your files saved? For example, OneDrive won't show the thumbnails for Affinity files in folders that it's managing. Ah, that was it! Thank you for helping. I never really understood what Onedrive did so I just ignored it but I looked into it now and yeah it works now.
walt.farrell Posted August 25, 2021 Posted August 25, 2021 51 minutes ago, Mikauo said: Ah, that was it! Thank you for helping. I never really understood what Onedrive did so I just ignored it but I looked into it now and yeah it works now. You're welcome. Did you find a way to get the thumbnails with OneDrive? Or how did you get it to work? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Mikauo Posted August 29, 2021 Posted August 29, 2021 On 8/25/2021 at 12:59 PM, walt.farrell said: You're welcome. Did you find a way to get the thumbnails with OneDrive? Or how did you get it to work? I went to Onedrive setting and made it so all my files are always on my computer. (Instead of it downloading files from Onedrive to save space.) walt.farrell 1
dre. Posted September 14, 2021 Posted September 14, 2021 On 8/29/2021 at 1:11 PM, Mikauo said: I went to Onedrive setting and made it so all my files are always on my computer. (Instead of it downloading files from Onedrive to save space.) This is clearly a bug, any chance of resolving this please Serif? I want to be able to use OneDrive, I want to see previews of my work as well, not a lot to ask and this bug has been around for a while!
walt.farrell Posted September 14, 2021 Posted September 14, 2021 1 hour ago, dre. said: This is clearly a bug, any chance of resolving this please Serif? I want to be able to use OneDrive, I want to see previews of my work as well, not a lot to ask and this bug has been around for a while! Welcome to the Serif Affinity forums. It may be a bug, or it may just be the way that OneDrive is programmed, but in either case I would consider it a OneDrive issue, and I would suggest contacting them (OneDrive) and reporting the problem. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Komatös Posted September 15, 2021 Posted September 15, 2021 @dre. The question is whether it is the OneDrive client that comes with Windows or the Store app that you can install later from the Microsoft Store. In the first case, the preview function of Windows is used. All files for which there is a preview handler are displayed here with a thumbnail. In the second case with the OneDrive app, there are only thumbnails for the common document, image and audio formats. This is not a bug of Serif, but a design flaw of the OneDrive client app. In this case, there is the possibility of submitting feedback in the Microsoft Store. MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
PhotonMike Posted October 6, 2021 Posted October 6, 2021 The issue of not being able to view thumbnails in Explorer on OneDrive is a deal breaker for me. I've got to be able to look at the contents of a folder and visually identify the files I want to work with. It's a shame because I've spent quite a bit of time learning to work in Affinity Photo and Designer. I guess I'll adjust my budget and go back to using Adobe products unless someone has some suggestions beyond what I've read here. (It's not acceptable to me to have to re-host all of my files to another cloud solution or duplicate all of my content to my PC.)
Ron P. Posted October 6, 2021 Posted October 6, 2021 16 hours ago, PhotonMike said: The issue of not being able to view thumbnails in Explorer on OneDrive is a deal breaker for me. I've got to be able to look at the contents of a folder and visually identify the files I want to work with. It's a shame because I've spent quite a bit of time learning to work in Affinity Photo and Designer. I guess I'll adjust my budget and go back to using Adobe products unless someone has some suggestions beyond what I've read here. (It's not acceptable to me to have to re-host all of my files to another cloud solution or duplicate all of my content to my PC.) Did you read what Komatos posted? This is not a problem with Affinity, it is MS OneDrive's issue. You need to contact them. Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
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