Jump to content
thegary

Designer Crashes Randomly while printing

Recommended Posts

As the title says, since update. 1.7.404 crashes randomly while printing. Doesn't seem to be any pattern to the problem.

Windows 10 64bit, 64gb Ram, Threadripper 1950x, NVIDIA GTX1080.

Gary

Share this post


Link to post
Share on other sites
3 hours ago, GabrielM said:

Hi @thegary,

Sorry for the delayed reply. 

Have you got any crash reports in %AppData%\Affinity\Designer\1.0\CrashReports\reports ?

Thanks,

Gabe. 

Here is everything in the directory.

This printing crash started with the newest version. Never happened to 1.6.

0db7ac11-78dc-4db4-996e-304282c69745.dmp

0faedcb2-552c-447c-9f44-4491027ec124.dmp

a89bc267-e885-43d8-8694-e228ccdc5fac.dmp

b6c648ba-9d34-4bf5-a019-b83c58f246a4.dmp

c469b9c9-ff3a-4d47-8228-e5ecfc42d88c.dmp

ec46c409-601b-46bb-9a9f-f585682605c4.dmp

Share this post


Link to post
Share on other sites

What printer have you got? When it crashes, does it send the job to the printer? How often does it happen? Do you mind attaching a few documents that caused the crash?

Share this post


Link to post
Share on other sites
2 hours ago, GabrielM said:

What printer have you got? When it crashes, does it send the job to the printer? How often does it happen? Do you mind attaching a few documents that caused the crash?

Its Canon Pixma Pro 100 13x19 printer. 

No the print job doesn't send...installed 1.6, print fine no crashes.

The 1.7 prints crashing are random..

 

Gary

 

Share this post


Link to post
Share on other sites
14 minutes ago, GabrielM said:

Thanks. We've made some improvements they should be included in the next update. 

Thank you!

Looking forward to it...

I am using DESIGNER and PHOTO everyday on FEATURE FILM here in Canada for UNIVERSAL. Software is awesome..

Gary

 

Share this post


Link to post
Share on other sites
11 minutes ago, GabrielM said:

Can you attach a document that's caused the crash? 

I can't because its completely random and i can't share art from this movie. 

Gary

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×