Occulled Posted July 2, 2019 Share Posted July 2, 2019 I have licensed copies of Designer and Photo both bought through the Mac App Store. I bought Publisher from Affinity (not the App Store) and downloaded it this morning. Clicking on the Designer or Photo icons brings up StudioLink which tells me that neither Designer or Photos is installed. Both were running. This has to be an issue with how the three products are registered to me and I can't see a way to fix it. Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted July 2, 2019 Staff Share Posted July 2, 2019 Hi Occulled, Welcome to Affinity Forums Both Designer and Photo must be launched at least once before Publisher recognises them. If you had them already running when you launched Publisher, they may have not been recognised. So close Affinity Designer and Photo. Make sure you also have updated both to the latest version. Then run Publisher again. Publisher should then recognise them. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Occulled Posted July 2, 2019 Author Share Posted July 2, 2019 Hello MEB, Tried that three times and StudioLink still not seeing the either app. Designer and Photo were bought when I was using a different email address and registered to that. Publisher is registered to me current email address so would that cause the problem? Quote Link to comment Share on other sites More sharing options...
Occulled Posted July 2, 2019 Author Share Posted July 2, 2019 Please excuse the spelling! Written in a hurry. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted July 2, 2019 Share Posted July 2, 2019 36 minutes ago, Occulled said: I have licensed copies of Designer and Photo both bought through the Mac App Store. I bought Publisher from Affinity (not the App Store) ... . Clicking on the Designer or Photo icons brings up StudioLink which tells me that neither Designer or Photos is installed. Both were running. This has to be an issue with how the three products are registered to me and I can't see a way to fix it. Any ideas? Are your Designer and Photo versions 1.7.1 . I have the same setup Designer and Photo from the Mac App Store and Publisher from the Affinity store, I had to update the Photo and Designer to 1.7.1 (And run them each once) before they would work with Publisher and the Studio link. Patrick Connor 1 Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Occulled Posted July 2, 2019 Author Share Posted July 2, 2019 Hello Old Bruce, That would be it then as both are 1.6.1. I checked them both this morning for updates and none were available so I assumed that they were up-to-date. Right I'll go and see about some updates. Thank you for letting me know. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 2, 2019 Staff Share Posted July 2, 2019 You will need to look in the Mac App Store using the AppleID you bought them on. Callum 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Occulled Posted July 2, 2019 Author Share Posted July 2, 2019 Hello Patrick, That's where I checked this morning. Thank's for your help. I'll check again and figure this out. Thank's Quote Link to comment Share on other sites More sharing options...
jak148 Posted July 2, 2019 Share Posted July 2, 2019 I have the same problem. I have register Photo and Publisher bought directly from Affinity. Bought programs are 1.7.1. I am running a Mac Hi Sierra. I have close both programs and open both programs and Studiolink still does not see program. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted July 2, 2019 Share Posted July 2, 2019 What I have had to resort to on occasion is deleting the application from the Application's folder and then just downloading from the Mac App Store's Purchased section. You should try using the Command + R (Refresh) while you are in the Updates section first though, or just log out and in again to the account sometimes does the trick. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Occulled Posted July 2, 2019 Author Share Posted July 2, 2019 I'll try the Command-R first. I came to the same conclusion that I would have to download both apps again to get the latest versions. I was hoping the later version would overwrite the earlier one: Capture One gives the option to do this, but from what you say it looks like I have to delete the earlier versions first, ho hum. Quote Link to comment Share on other sites More sharing options...
Davonnie Posted July 2, 2019 Share Posted July 2, 2019 I got affinity designer about yesterday, and i'm having some troubles with the other persona to work as well. I know some people say restart the personas I got all mine from the affinity website. Because i'm not a mac user, but yeah. I'm also trying that command +R thing not seeing anything work. I have updated my version, and I've tried to se how to go into it from program file/affinity/common/ 1.0 I just want to make sure if i do that that do i delete all the ones that say 1.0 api -ms-win but yeah if anyone can help. It would be appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
Move Along People Posted July 2, 2019 Share Posted July 2, 2019 - buffyrat 1 Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Fixx Posted July 2, 2019 Share Posted July 2, 2019 Also, all Affinity apps should be located in the same folder, at the same level. Though most mac users tent to keep apps in Application folder, but some don't.. Quote Link to comment Share on other sites More sharing options...
Move Along People Posted July 2, 2019 Share Posted July 2, 2019 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Alfred Posted July 2, 2019 Share Posted July 2, 2019 1 hour ago, Davonnie said: I got affinity designer about yesterday, and i'm having some troubles with the other persona to work as well. I know some people say restart the personas I got all mine from the affinity website. Because i'm not a mac user, but yeah. I'm also trying that command +R thing not seeing anything work. I have updated my version, and I've tried to se how to go into it from program file/affinity/common/ 1.0 I just want to make sure if i do that that do i delete all the ones that say 1.0 api -ms-win but yeah if anyone can help. It would be appreciated. Thanks. Since you’re not a Mac user, you won’t have a Command key and therefore can’t try “that command +R thing”! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted July 3, 2019 Share Posted July 3, 2019 14 hours ago, Alfred said: Since you’re not a Mac user, you won’t have a Command key and therefore can’t try “that command +R thing”! Also, "that command +R thing” suggestion is for reloading the Mac App Store window, so it doesn't apply Windows users to begin with. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alfred Posted July 3, 2019 Share Posted July 3, 2019 31 minutes ago, R C-R said: Also, "that command +R thing” suggestion is for reloading the Mac App Store window, so it doesn't apply Windows users to begin with. I know that and you know that, but: 16 hours ago, Davonnie said: I'm also trying that command +R thing It seemed reasonable to point out that a fellow Windows user couldn’t try it somewhere on their system, including (but not limited to) the MAS that we don’t have! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted July 3, 2019 Share Posted July 3, 2019 35 minutes ago, Alfred said: It seemed reasonable to point out that a fellow Windows user couldn’t try it somewhere on their system, including (but not limited to) the MAS that we don’t have! But is it reasonable to assume that none of your fellow Windows users are using a keyboard with a CMD key on it ... like the Anker BT keyboard that I know you have? Alfred 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
buffyrat Posted July 3, 2019 Share Posted July 3, 2019 19 hours ago, haakoo said: right click each exe file and run as administrator.(publisher last) after that it should work Just wanted to say this worked for me Quote Link to comment Share on other sites More sharing options...
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