philphoto Posted July 2, 2019 Share Posted July 2, 2019 I have been using publisher since beta and now have the latest version, running on windows which is aslo the latest version. Sometimes publisher simply disappears from my screen and has to be opened again. often but not always it offers a recovery file which does not include my last actions. I cannot tell you what action provokes the crash as it seems to be random but always as as i make a key stroke. This happens with different projects. I have an upto date computer with a fast proccessor and lots of RAM. very frustrating! Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 2, 2019 Staff Share Posted July 2, 2019 Hi @philphoto, Can you navigate to %AppData%\Affinity\Publisher\1.0\CrashReports\reports and zip up and attach what is there? It might give us some insight into what's causing the random crashes. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
philphoto Posted July 3, 2019 Author Share Posted July 3, 2019 Thanks for our promt reply. Files attached below as requested 46b6300f-28b1-4139-87d4-c143d4e70410.dmp 97ca42e3-8eaa-40b8-8567-0a99720ad9d5.dmp 3f7325f6-6caf-4ec2-80e2-edc76f51f5ba.dmp 80a47170-2885-44ac-a58c-893aa39da8a1.dmp Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 3, 2019 Share Posted July 3, 2019 This has also happened to me a few times, not when making a keystroke but during scrolling the document (450 pages A4 , only 30 page are filled with text and linked pictures). Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 3, 2019 Staff Share Posted July 3, 2019 Hi phil, The crashes are all related to text, so the fact it happens when you make a keystroke is probably a clue, I've asked the developers to see if they can get anything else from it to help us troubleshoot it. Lieven, can you reproduce the crash you are experiencing, or is it random? If you can reproduce it it might be useful to see your file so I can have a go at reproducing it. Things like this are a lot easier to fix if we can reproduce them internally. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Lieven Posted July 3, 2019 Share Posted July 3, 2019 Jon, the crash is random and has occured a few times (4 or 5 times) during scrolling. One time, after reopening, i was asked to recover, the other times no recovery was offered. First i thought it could be a specific page when scrolling, but it's not the case. I can scroll through the document without a crash most of the times? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 3, 2019 Staff Share Posted July 3, 2019 Can you attach crash reports? My post above has the location, there might be some information in them. Also if you upload your file I'll see if I have any luck reproducing it Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Lieven Posted July 3, 2019 Share Posted July 3, 2019 Jon, This map (C:\users\myname\appdata\roaming\affinity\publisher\1.0\crashreports\reports) is empty... Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 3, 2019 Staff Share Posted July 3, 2019 If you upload the file here i'll see if I can reproduce it Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Lieven Posted July 3, 2019 Share Posted July 3, 2019 Uploaded the file. It contains many linked pictures, these are not included in the upload.... Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 3, 2019 Staff Share Posted July 3, 2019 Is it possible for you to also upload them? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Lieven Posted July 3, 2019 Share Posted July 3, 2019 done as zip-file 100 mb Quote Link to comment Share on other sites More sharing options...
Sef Pinney Design Posted July 3, 2019 Share Posted July 3, 2019 (edited) Also crashing at random. But this morning it crashes on File Open. Every time. Please HELP ! I'm in the middle of a critical quality control document for our company. Pretty worried, I may need to try and recover from a (hopeful) incremental backup.... ugh. The uploader failed twice with the attached 18Mb .zip, worked the 3rd time, FYI. Casegood Quality Guide.zip reports.zip UPDATE: -------------------- I was able to open the .afpub on my Mac, fix a few broken links, and re-save as a new version. I hope it's not crashing exclusively for missing resources... that seems Brittle. Please let me know. However, Publisher Windows STILL crashes attempting to open either file. Edited July 3, 2019 by Sef Pinney Design Update. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 4, 2019 Staff Share Posted July 4, 2019 @Sef Pinney Design I think your file got effected by a bug where if an images dimensions are edited externally after being inserted it can cause the app to get confused with what's in resource manager and the actual dimensions of the image. I believe you were able to open it on the Mac because it was missing the image(s) this happened to. If you move the images to a different folder on Windows and re-open the file it should open but prompt for missing images, and you can re-link them. @Lieven No luck reproducing a crash yet but I'll continue to see if I can reproduce it. In my mean time if you get any more crashes please check to see if a crash report is generated and attach it if so Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Lieven Posted July 4, 2019 Share Posted July 4, 2019 Thx Jon, i will do so. For the moment no new crashes - keep fingers crossed - I have also automatic sending crash reports enabled. Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 4, 2019 Share Posted July 4, 2019 Ooops, happened again, with crash report. Reopening Publisher did not offer me a recovery file. What i had done immideate before the crash: I had moved a linked image to another map on my computer and then replaced this image in the resource manager. After that scrolling caused a crash. 004bf2d6-2221-4ac4-8d15-2503bdcf03ae.dmp Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 4, 2019 Share Posted July 4, 2019 After reopening the file and only scrolling, nothing else, it happened again (see dmp file attached). Again i reopend the file and slowly scrolled through the document, no crash occured. Would like to know, if possible, what's causing the crash...? 608cbc2e-1fa9-4335-a9aa-91b7e35d156f.dmp Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 4, 2019 Share Posted July 4, 2019 Another crash, after opening only scrolling the document, no other actions Update: when all grafics are embedded, no crash when scrolling. When grafics are linked, crash offen occurs during scrolling…. It also seems that when you wait after opening the "linked grafics" document (fi. 3 minutes) you can scroll, even fast, without crash... When you scroll immediatly after opening, a crash occures. d1de4a3f-2ee8-4e2b-8bda-df6ba55b1343.dmp f9fd9134-abb2-4a7c-a2ef-b73140191d9a.dmp Quote Link to comment Share on other sites More sharing options...
Sef Pinney Design Posted July 5, 2019 Share Posted July 5, 2019 @Jon P Alright, I will look into that. It would be best if Resource Manager read Pixel dims from Explorer meta-data, then don't you think? Also, it REALLY needs to compare File Modified tags, b/c I think it's getting lots of false positive "file changes." So, I think Resource Manager has two issues that may be compounding this. It's wrong about File changes, AND it freaks out when an Image has been resized externally, AND possibly crashing when it's also a missing link. Please see my other thread: resource manager spamming me... Please let me know. I will fix all the broken links and see what happens. Quote Link to comment Share on other sites More sharing options...
Sef Pinney Design Posted July 5, 2019 Share Posted July 5, 2019 @Jon PAlright, I will look into that. It would be best if Resource Manager read Pixel dims from Explorer meta-data, then don't you think? Also, it REALLY needs to compare File Modified tags, b/c I think it's getting lots of false positive "file changes." So, I think Resource Manager has two issues that may be compounding this. It's wrong about File changes, AND it freaks out when an Image has been resized externally, AND possibly crashing when it's also a missing link. Please see my other thread: resource manager spamming me... Please let me know. I will fix all the broken links and see what happens. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 8, 2019 Staff Share Posted July 8, 2019 If both of you can use the new beta that is out we should have fixed the issue that allows the resource manager to get confused and prevent these crashes. If you re-link in the new beta @Lieven and still get these crashes can you let me know and I'll continue to look into this Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Sef Pinney Design Posted July 8, 2019 Share Posted July 8, 2019 @Jon P Will do. Thank you! Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 9, 2019 Share Posted July 9, 2019 Just installed the 7.2 beta. At first sight, the problem appears to have been solved. After opening the file, the resource manger mentioned a problem with a embedded pdf file (file changed outside). Replaced that file. Scrolling through the document did not crash Publisher. (Opening the file in the 7.1 program continues to crash when scrolling after opening). So will continu using the 7.2 beta and let you know if crashes occurs. Thx! Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 9, 2019 Share Posted July 9, 2019 Had one crash with the 7.2 beta…. Seems the embedded pdf is a problem. Deleted and placed the pdf file again. Moving the pdf image was difficult with sluggish response. So deleted this pdf image and linked a jpg file instead. No crash after opening and scrolling. Hope this stays this way. It also seems that the "preview" botton on top bar is missing? Quote Link to comment Share on other sites More sharing options...
Lieven Posted July 9, 2019 Share Posted July 9, 2019 Have had a crah agein in the 7.2 beta. Opening the file, wait 3 secs and start scrolling with a crash as result. No reports available. Just asking. Do i have to relink all the graphics in the document in the 7.2 beta. Because i have only relinked (an changed into jpg) the problem pdf insert? Quote Link to comment Share on other sites More sharing options...
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