rdillon Posted July 1, 2019 Share Posted July 1, 2019 Hello, I am using the correct email and product key but it is stating that it is not valid. I am copying and pasting straight from my account on affinity photo. Please help. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 1, 2019 Staff Share Posted July 1, 2019 @rdillon Welcome to the Serif Affinity forums As solving this would mean discussing your product key and email on the forums we could instead either send you a forum Private Message or you could keep this private by emailing us on AffinityOrders@serif.com instead.Which would you prefer? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
rdillon Posted July 1, 2019 Author Share Posted July 1, 2019 Sending a private message would be great. thanks Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 1, 2019 Staff Share Posted July 1, 2019 Thanks, I'll do this when back at work (staff cannot see the database outside of the office network for data protection reasons) Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
rdillon Posted July 2, 2019 Author Share Posted July 2, 2019 I was able to get in. Not sure why it worked, but anyways thanks! Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted July 2, 2019 Staff Share Posted July 2, 2019 Glad you are sorted, as your account (using your email address from the forum) has no Affinity Photo purchase, so the email address must be different, so perhaps that was it. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.