RayvenWolfe Posted July 1, 2019 Share Posted July 1, 2019 I'm trying to get the trial version so I can test it out. I've made the Affinity account, got the key, but it won't give me the download link because it says I have to confirm my email. I've resent it 3 times now but I have yet to receive the confirmation email. I have checked all the spam/junk folders as well as my quarantine. An email message did come through thanking me for downloading (which I haven't been able to do) so I know serif.com isn't blocked and I know I typed the correct email address. Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted July 1, 2019 Staff Share Posted July 1, 2019 Hi @RayvenWolfe, Welcome to the Affinity forum. Sorry to hear that you are having issues getting your account created. I am not seeing an unverified account registered to the email address you are using for your forum account, so I presume it is a different email address. Could you please contact the team using affinity@serif.com, letting us know the details of the account and we will see what we can do. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
RayvenWolfe Posted July 1, 2019 Author Share Posted July 1, 2019 Thank you for your response. I have sent an email from my registered address. Quote Link to comment Share on other sites More sharing options...
Ashalynn Posted June 6, 2020 Share Posted June 6, 2020 I have requested the 90-day trial from Affinity Photo, and your system said it sent me an email with the download link and product keys, but I haven't received anything. When I tried again, your system said I had already signed up for the trial. Help. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 6, 2020 Share Posted June 6, 2020 34 minutes ago, Ashalynn said: I have requested the 90-day trial from Affinity Photo, and your system said it sent me an email with the download link and product keys, but I haven't received anything. When I tried again, your system said I had already signed up for the trial. Help. Have you checked your Spam folder? That's especially important if you're a Gmail user. Also, for me, Gmail put the trial email into the Promotions category, not the standard Inbox. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Drookwood Posted November 7, 2021 Share Posted November 7, 2021 I have the same issue, have recent the email verification 3 times and nothing received to proceed. Not in inbox or spam. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 8, 2021 Staff Share Posted November 8, 2021 Hi @Drookwood Welcome to the Affinity forum Sorry to hear that you are having issues getting your account created. I can see that you still had not been able to verify the email address, but as it is the same address as for your post I have validated it manually. You should now be able to access the download. If you are still having any problem could you please contact the team using affinity@serif.com, letting us know the details of the account and we will see what we can do. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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