kamelelmallah Posted July 1, 2019 Share Posted July 1, 2019 Hi when I import some RAW pics from gallery to affinity, its show very small and pixled some pics working good and there are. Different between them any advise ? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 2, 2019 Staff Share Posted July 2, 2019 Hi kamelelmallah Sorry to hear you're having trouble. Could you please confirm; How are you importing the images into Affinity? What camera do your RAWs originate from? Are these RAW files stored locally, or on a cloud drive? Does a 'RAW' logo appear by each image before opening? When opening RAW images that appear 'small and pixelated' do these open in the Develop Persona, or the Pixel Persona? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
kamelelmallah Posted July 3, 2019 Author Share Posted July 3, 2019 Hi Dan its Imported through new document i’m Using Nikon 5300, pics stored locally yes logo is appear before its open in develop persona moreover its import correctly if i use import from photo instead of new document but program response not become the same and sometimes crash and not export until i restrize it I didn’t face this issue before the new update 1.7 many thanks for your help Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 3, 2019 Staff Share Posted July 3, 2019 Thanks for that, I've tried to replicate this issue but I've yet been unable to here. Could you please provide a screen recording showing you opening a file that opens small and pixelated and a recording of your crashing? If you're unsure of how to record your screen you can find out here - https://support.apple.com/HT207935 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
kamelelmallah Posted July 5, 2019 Author Share Posted July 5, 2019 It will be better thanks 92530029-EAC9-4253-AFAC-C89B3220979A.mov Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 8, 2019 Staff Share Posted July 8, 2019 Thanks for your recording, this is a bug that has been logged with our developers, as it affects placing a RAW file. I recommend developing the image separately, exporting this as a JPEG or PNG and then placing this in your document. We hope to have this fixed asap! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
kamelelmallah Posted July 9, 2019 Author Share Posted July 9, 2019 Ok, thanks Quote Link to comment Share on other sites More sharing options...
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