World View Posted June 29, 2019 Share Posted June 29, 2019 I was trying to get Publisher with the link provided, but the store didn't recognize my correct password and I couldn't buy the software. Why is this not working? I need to do work on the next issue of my magazine, but the beta doesn't open either. So I'm stranded without software. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 29, 2019 Share Posted June 29, 2019 3 minutes ago, World View said: the store didn't recognize my correct password Are you sure the password was correct? You might like to try the Forgot password? page if you haven’t already done so. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 Just put the password in manually - doesn't work. Can't log into the store. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 29, 2019 Share Posted June 29, 2019 What error message do you get? Resetting your password should enable you to log in unless you’re using the wrong email address. World View 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
walt.farrell Posted June 29, 2019 Share Posted June 29, 2019 26 minutes ago, World View said: Just put the password in manually - doesn't work. Can't log into the store. Remember that your Store account and your Forum account are different, and would perhaps have different passwords (as well as, perhaps, different email addresses). Are you sure you're using the one for the Store? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 14 minutes ago, Alfred said: What error message do you get? Resetting your password should enable you to log in unless you’re using the wrong email address. No error message. After clicking sign in I get the "signing in", it gets interrupted, then if falls back to the sign-in screen. Quote Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 4 minutes ago, walt.farrell said: Remember that your Store account and your Forum account are different, and would perhaps have different passwords (as well as, perhaps, different email addresses). Are you sure you're using the one for the Store? Ah, then I have to create a second account then - just for the store. I'll do that and report back. Quote Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 Tried to create a new account. But when I entered my email, I got the message that there is already an account with this username - see screenshot. Quote Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 Then I clicked "sign into this account" and it again did not work. PS: system created new post instead of - as I chose - edit the old one. Quote Link to comment Share on other sites More sharing options...
World View Posted June 29, 2019 Author Share Posted June 29, 2019 SOLUTION: I did a password reset. I reset it to the SAME password I already had (so I won't get kicked out of the forum with a "wrong password" message) I was able to buy the software now. thanks for your support! Alfred and walt.farrell 2 Quote Link to comment Share on other sites More sharing options...
MarshallHarrison Posted June 29, 2019 Share Posted June 29, 2019 Strange indeed. I purchased 3 hours ago and I didn't have any login issues. Regardless, I'm glad you were able to complete your transaction. Quote Link to comment Share on other sites More sharing options...
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