Affinity Store doesn't work - Cannot buy the software

[World View]

I was trying to get Publisher with the link provided, but the store didn't recognize my correct password and I couldn't buy the software.

Why is this not working? I need to do work on the next issue of my magazine, but the beta doesn't open either.

So I'm stranded without software.

[Alfred]

3 minutes ago, World View said:

the store didn't recognize my correct password

Are you sure the password was correct? You might like to try the Forgot password? page if you haven’t already done so.

[World View]

Just put the password in manually - doesn't work. Can't log into the store.

[Alfred]

What error message do you get? Resetting your password should enable you to log in unless you’re using the wrong email address.

[walt.farrell]

26 minutes ago, World View said:

Just put the password in manually - doesn't work. Can't log into the store.

Remember that your Store account and your Forum account are different, and would perhaps have different passwords (as well as, perhaps, different email addresses). Are you sure you're using the one for the Store?

[World View]

14 minutes ago, Alfred said:

What error message do you get? Resetting your password should enable you to log in unless you’re using the wrong email address.

No error message.

After clicking sign in I get the "signing in", it gets interrupted, then if falls back to the sign-in screen.

[World View]

4 minutes ago, walt.farrell said:

Remember that your Store account and your Forum account are different, and would perhaps have different passwords (as well as, perhaps, different email addresses). Are you sure you're using the one for the Store?

Ah, then I have to create a second account then - just for the store.

I'll do that and report back.

[World View]

Tried to create a new account. But when I entered my email, I got the message that there is already an account with this username - see screenshot.

 

[World View]

Then I clicked "sign into this account" and it again did not work.

 

 

PS: system created new post instead of - as I chose - edit the old one.

[World View]

SOLUTION:

I did a password reset.

I reset it to the SAME password I already had (so I won't get kicked out of the forum with a "wrong password" message)

I was able to buy the software now.

 

thanks for your support!

[MarshallHarrison]

Strange indeed. I purchased 3 hours ago and I didn't have any login issues. Regardless, I'm glad you were able to complete your transaction.