ryush Posted June 28, 2019 Share Posted June 28, 2019 I can't setup 1.7 ver. The update installation failed, and the old version of the program does not work after that. Setup.log SetupUI.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 28, 2019 Share Posted June 28, 2019 Welcome to the Serif Affinity forums, @ryush. It seems to be a permissions problem. The detailed message in SetupUI.log suggests running the installer as Administrator. I would also suggest rebooting Windows first, so try this: Reboot Windows. Then right-click on the installer .exe file and choose Run As Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
jaftwo Posted June 28, 2019 Share Posted June 28, 2019 Reboot first always works for me. Run as Administrator doesn't seem to matter. It happens with Photo, Designer, and Publisher. Quote (05mar2020) Ryzen 1800x, Gigabyte AX370 K7, Samsung 970 EVO+ 1TB NVME-M.2 SSD, EVGA SuperNOVA 1000w G2 PS, Corsair Vengeance 64GB DDR4 3200 Mem, GeForce GTX 1080 Ti FTW3 442.50 (01mar20), LG Ultra HD (2), Win 10 Pro x64 18363.657, Affinity Photo/Designer 1.8.1.604 beta & Publisher 1.8.2.603 beta Link to comment Share on other sites More sharing options...
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