SPurz Posted June 28, 2019 Share Posted June 28, 2019 Hello, your Twitter told me to post this here. So I work on an iMac Pro and when I open a document, it is often displayed very pixellated and I have to go to View > New View (often 2 or 3 times) until it becomes sharp. I attached 2 screenshots of Artboard names, one before and one after. I also realized that the first one is on zoom level 25% and the second one is 50%, but the displayed size is identical. So I think it is a problem with the retina resolution not displaying correctly at first. Maybe important: I have a second screen that is not retina, where I put most of the Studio tools. Quote SPurz.net Link to comment Share on other sites More sharing options...
SPurz Posted July 4, 2019 Author Share Posted July 4, 2019 Anyone? Quote SPurz.net Link to comment Share on other sites More sharing options...
Old Bruce Posted July 4, 2019 Share Posted July 4, 2019 If I understand correctly the text "Whitepaper Sharing..." is the name of the artboard. This is a known problem and they are working on it. If other text (in the actual document) is displaying like your screenshots then that is a new/different problem. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
SPurz Posted July 5, 2019 Author Share Posted July 5, 2019 The whole document is shown pixellated, the same as the artboard name. As you can see in these 2 screenshots. Quote SPurz.net Link to comment Share on other sites More sharing options...
Old Bruce Posted July 5, 2019 Share Posted July 5, 2019 I don't run dual screens anymore so can't help with that theory but there is something wrong. Does changing the zoom help at all. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
SPurz Posted July 7, 2019 Author Share Posted July 7, 2019 The only thing that helps is going to New View (2 or 3 times) until it is finally sharp and then closing the other open versions. Quote SPurz.net Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 21, 2019 Staff Share Posted August 21, 2019 Hi SPurz, Sorry for the delay in responding! Is this still a problem for you in 1.7.2? If so could you temporarily disconnect the second monitor and see if that stops the issue from happening? Is your secondary monitor connected via Thunderbolt? What is the monitor and resolution - also if you can attach a screenshot from System Preferences > Display for each monitor that would be very useful! Thanks! Quote Link to comment Share on other sites More sharing options...
SPurz Posted August 21, 2019 Author Share Posted August 21, 2019 Yes, with 1.7.2 I still have the same problem. Restarting AD with the second monitor disconnected worked. So, it seems to be connected to this problem. The second monitor is connected via an USB-C/Thunderbolt dongle. Attached are screenshots of the Monitor settings and of my configuration of the AD UI. You can also see how this problem appears with a newly created document. It also creates some weird artefacts in the background of the artboard. Quote SPurz.net Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 22, 2019 Staff Share Posted August 22, 2019 Unfortunately I'm still unable to reproduce this. I've connected a Mac to a 1080p monitor using a Thunderbolt Cable as I don't have any USB-C/Thunderbolt dongles. How is that connected to the additional screen. From what I can tell you're using an ASUS VC279H which only has VGA, DVI and HDMI inputs - which one of these are you using? Also could you try going into Preferences > Performance and change Retina Rendering to Low Quality (Fastest) and see if that helps? Could you also attach a screenshot of that dialog as well please? Quote Link to comment Share on other sites More sharing options...
SPurz Posted August 23, 2019 Author Share Posted August 23, 2019 The ASUS is connected via HDMI -> Tikko dongle -> USB-C I tried the performance setting, but no difference. Screenshot is attached. Thank you for you effort. Quote SPurz.net Link to comment Share on other sites More sharing options...
SPurz Posted August 23, 2019 Author Share Posted August 23, 2019 Actually, with the lower performance settings the Artboard title will be shown correctly (after a few times clicking on "New View"), but the content itself is displayed in half resolution anyway, as you can see in the attached screenshot on the edges of the "Mittwoch" Quote SPurz.net Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 23, 2019 Staff Share Posted August 23, 2019 Is this the device you are using? I have a feeling this could be causing it! I take it you have no other screen/resolution based applications running on your Mac? Quote Link to comment Share on other sites More sharing options...
SPurz Posted August 23, 2019 Author Share Posted August 23, 2019 This is the one, yes. I don't have anything doing anything to the displayed resolution beyond the system settings afaik. Quote SPurz.net Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 25, 2019 Staff Share Posted September 25, 2019 Hi @SPurz, I've just managed to replicate it on a setup just like yours iMac + non retina display). The way to get it into this state is by clicking on another window on your non-retina screen while the app is loading. If you do this, all the UI text will be blurry for that session. The only workaround, for now, is to close the app and restart it, making sure you do not click on the non-retina screen while the app is loading for the first time. Quote Link to comment Share on other sites More sharing options...
SPurz Posted September 25, 2019 Author Share Posted September 25, 2019 I just tried that workaround and that sadly did not work. Quote SPurz.net Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 26, 2019 Staff Share Posted September 26, 2019 I will pass this on. Quote Link to comment Share on other sites More sharing options...
SPurz Posted September 26, 2019 Author Share Posted September 26, 2019 Tried again after a complete fresh start this morning. Makes no difference. Still the only workaround is to go to "New View" for every document 2-4 times. Quote SPurz.net Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.