Designer closes when opening new document

[Steevn]

Hello,

I just recently tried to use Affinity Designer.

When I want to start a new document, Designer opens and shows the screen when I can create a new document, but when I click on create it just closes without any warning...

I have no idea what to do and I do want to be able to use the software as it looks promising.

When I look at %AppData%\Roaming\Affinity\Designer\1.0\CrashReports, there is no file I seem to be able to read.

Thanks!

[Callum]

Hi Steevn,

Welcome to the forums

Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

[Alfred]

Just now, Callum said:

Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Please be aware that choosing ‘Select All’ will result in things like custom brushes being cleared, so you need to make sure that you have backup copies available for reinstallation. If it were me, I would initially try the default ‘Clear User Data’ configuration where only the first three checkboxes are checked.

[Steevn]

16 minutes ago, Callum said:

Hi Steevn,

Welcome to the forums

Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue?

Thanks

C

I tried this, and it didn't help. I'm trying this on a pc which is in a domain. I am admin, so firewall shouldn't be an issue. Just to give you some more info? Or if I can give you even more?

10 minutes ago, Alfred said:

Please be aware that choosing ‘Select All’ will result in things like custom brushes being cleared, so you need to make sure that you have backup copies available for reinstallation. If it were me, I would initially try the default ‘Clear User Data’ configuration where only the first three checkboxes are checked.

I haven't been able to use the software, so I don't have any settings yet, so this doesn't matter to me :)...

[Callum]

Hi Steevn, 

Please could you go to %APPDATA%\Affinity\Designer\ and rename the 1.0 folder to 1.0_backup then start the app and see if your issue is resolved?

Thanks

Callum

[Steevn]

6 minutes ago, Callum said:

Hi Steevn, 

Please could you go to %APPDATA%\Affinity\Designer\ and rename the 1.0 folder to 1.0_backup then start the app and see if your issue is resolved?

Thanks

Callum

It prompted to accept the agreements again, but also no results...

[Callum]

Hi Steevn,

Please could you uninstall your current graphics drivers then download the latest version of them from your manufacturers website and install them?

This should hopefully resolve your issue.

Thanks

C