DaisyAge Posted June 26, 2019 Posted June 26, 2019 I've just downloaded Affinity for my MacBook, tried to open a jpg and I get this message: Failed to open file /Users/XXX/Desktop/FUCS image.jpg The file type is not supported. Pretty frustrated as you can imagine! Where is it going wrong?! Other jpgs open. But this is the one I need! It's 17mb. Does that make a difference? Because the reason I wanted to open it was to reduce the size, ironically. P.S. I've tried searching other topics for this issue but I'm afraid I was unsuccessful. Apologies if this is a duplicate. Quote
Staff Callum Posted June 26, 2019 Staff Posted June 26, 2019 Hi DaisyAge, Welcome to the forums If you move the JPG to a different location on your computer does it work? If it doesn't please could you provide a copy of the JPG? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
R C-R Posted June 26, 2019 Posted June 26, 2019 Can you open the file with Apple's Preview app? Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Alfred Posted June 27, 2019 Posted June 27, 2019 14 hours ago, DaisyAge said: Pretty frustrated as you can imagine! Where is it going wrong?! Other jpgs open. But this is the one I need! It's 17mb. Does that make a difference? Because the reason I wanted to open it was to reduce the size, ironically. Is it that size because of its pixel dimensions, or because it’s uncompressed, or both? JPEG compression is usually ‘lossy’, but there is a lossless type of JPEG compression which isn’t widely supported. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
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