mariaf Posted June 25, 2019 Share Posted June 25, 2019 Hello! I need help. I have a bug in Designer 1.7.1 The program crashes instantaneously when I open the files and the colors of documents open with error in rgb code. THe program stand still and do not let do anything. Thanks Maria Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 25, 2019 Staff Share Posted June 25, 2019 @mariaf Welcome to the Serif Affinity forums This sounds like it may be related to this thread where the user could not even create a new blank document without a crash. If you have the same problem as that user when opening any document or creating a new one, then perhaps your problem can be resolved in the same way Quote The majority of issues we have had related to crashing when starting a new document, or loading an existing document have been down to recent GPU driver updates. Doing an uninstall and reinstall [of your graphics driver] solves the issue. Please give it a try and let me know how you get on Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
mariaf Posted June 25, 2019 Author Share Posted June 25, 2019 31 minutes ago, Patrick Connor said: @mariaf Welcome to the Serif Affinity forums This sounds like it may be related to this thread where the user could not even create a new blank document without a crash. If you have the same problem as that user when opening any document or creating a new one, then perhaps your problem can be resolved in the same way Hello I done an uninstall and next I reinstalled. It seems that everything is fine now. Thank you for help me Maria Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 25, 2019 Staff Share Posted June 25, 2019 May I ask what graphics card you have? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
mariaf Posted June 25, 2019 Author Share Posted June 25, 2019 Yes. I have NVIDIA GEFORCE 930Mx graphics card Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 25, 2019 Staff Share Posted June 25, 2019 thank you Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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