Scho Posted June 25, 2019 Share Posted June 25, 2019 I added a new monitor to my setup yesterday and there was no problem. I now have a 4k monitor and an older almost HD one. Today I updated Windows 10 and now Photo opens as a blank white screen. I have discovered that I can access menus by clicking along the top of the screen but nothing brings the normal UI back. I have tried uninstalling and reinstalling Photo, reset Studio and everything else I could think of to try to turn all the menus and tools back on but they remain invisible on a white screen. I can still open JPG or RAW files but can't see what I am doing with them. Please help this is a MAJOR bug. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 26, 2019 Share Posted June 26, 2019 Try renaming the following folder: %APPDATA%\Affinity\Photo\1.0 Let me know how you get on. Quote Link to comment Share on other sites More sharing options...
Scho Posted June 26, 2019 Author Share Posted June 26, 2019 I renamed that folder (by changing 1.0 to 'was1.0') and then Photo just stops at the splash screen. So I tried running the install file (version 1.7.1.404) to repair the installation and no better. So I uninstalled Photo again, changed the name of the 1.0 and then reinstalled Photo and it still just hangs at the splash screen. The Windows update I did was the May update version 1903, it is the half yearly major update. Is there a way to completely get Photo off my computer so I can start again? There must still be bits on my system somewhere because I noticed it did not ask for a serial number on any of these reinstallations. Your help is very much appreciated. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 26, 2019 Share Posted June 26, 2019 @Scho do you have lots of fonts installed? Quote Link to comment Share on other sites More sharing options...
Scho Posted June 26, 2019 Author Share Posted June 26, 2019 It is quite a new installation of Win 10 and I have not installed any fonts from anywhere. Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 Is anyone running Photo with the Win 10 update? Quote Link to comment Share on other sites More sharing options...
AlainP Posted June 27, 2019 Share Posted June 27, 2019 I run all three apps on Windows 10 Ver. 1903 Build 18362.175 and I don't have any problem. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 27, 2019 Share Posted June 27, 2019 I'm on 1903 on all my machines. Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 In desperation I rolled back to an earlier version of Windows 10. The system reported that it was 10.0.17763 Build 17763. Then I ran Photo and it asked me to accept the licence and then started up correctly! I shut down and started again and it worked correctly, opened files etc. So I then tried reinstalling the latest Win 10 update and that got me to 10.0.18362. I rebooted then tried Photo. It opened with all white screen and the splash page of 8 adverts from Serif. I can get the drop down menus by clicking at the top of the screen but otherwise it is all white. So the cause is definitely the Win10 update as I did not change anything else. I guess I will have to roll back to the previous version for now. Is there likely to be a fix from Serif for this in the near future? Thanks for your help. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 27, 2019 Share Posted June 27, 2019 1 hour ago, Scho said: In desperation I rolled back to an earlier version of Windows 10. The system reported that it was 10.0.17763 Build 17763. Then I ran Photo and it asked me to accept the licence and then started up correctly! I shut down and started again and it worked correctly, opened files etc. So I then tried reinstalling the latest Win 10 update and that got me to 10.0.18362. I rebooted then tried Photo. It opened with all white screen and the splash page of 8 adverts from Serif. I can get the drop down menus by clicking at the top of the screen but otherwise it is all white. So the cause is definitely the Win10 update as I did not change anything else. I guess I will have to roll back to the previous version for now. Is there likely to be a fix from Serif for this in the near future? Thanks for your help. Try using the --no-hw-ui flag. If that works it might be a bug with the graphics driver which gets installed as part of the update. I don't believe this is a bug caused by us (no-one else has reported the same problem, and we use that version here, without issue) but we can try to help you out :-). Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 Thanks for helping. How exactly do I use the —no-hw-ui flag? Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 Thank you, it worked! I searched and found an old post where you told someone how to use the flag so I reinstalled the Win10 update and tried Photo with that flag from the command line and it works. Just to confirm the bug was still there I tried starting Photo using the shortcut on the desktop and it opens with the all white screen. Thanks so much for solving the problem. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 27, 2019 Share Posted June 27, 2019 2 minutes ago, Scho said: Thank you, it worked! I searched and found an old post where you told someone how to use the flag so I reinstalled the Win10 update and tried Photo with that flag from the command line and it works. Just to confirm the bug was still there I tried starting Photo using the shortcut on the desktop and it opens with the all white screen. Now that you’ve confirmed that it works, you can edit the shortcut to include the --no-hw-ui switch. Right-click the shortcut on your Desktop, choose ‘Properties’ and then look for the ‘Target’ box in the Properties dialog. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 Thanks Alfred. Alfred 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 27, 2019 Share Posted June 27, 2019 1 hour ago, Scho said: Thank you, it worked! I searched and found an old post where you told someone how to use the flag so I reinstalled the Win10 update and tried Photo with that flag from the command line and it works. Just to confirm the bug was still there I tried starting Photo using the shortcut on the desktop and it opens with the all white screen. Thanks so much for solving the problem. Great - I'm glad it's working. You've narrowed down the problem to either, a) your graphics drivers (try uninstalling and reinstalling the latest ones), b) some third party software you have installed (try finding out what it is, and removing it). Using the --no-hw-ui flag should for test purposes only. PaulAffinity and Alfred 2 Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 It looks like I have the latest driver and I am not running anything else so will just use this flag technique until a new driver comes out. Thanks to all who contributed to a quick resolution of this problem. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted June 27, 2019 Share Posted June 27, 2019 11 minutes ago, Scho said: It looks like I have the latest driver and I am not running anything else so will just use this flag technique until a new driver comes out. Thanks to all who contributed to a quick resolution of this problem. Often you need to uninstall and reinstall the graphics driver to fix these types of issues. I’d be interested to know whether that works for you. Quote Link to comment Share on other sites More sharing options...
Scho Posted June 27, 2019 Author Share Posted June 27, 2019 Ok will try that tomorrow.. Quote Link to comment Share on other sites More sharing options...
Scho Posted August 1, 2019 Author Share Posted August 1, 2019 Just to close the loop on this issue I finally solved the problem. In addition to the Affinity Photo issues I had, my system was also crashing with some video issues. The blue screen of death said that the problem was with DDKMD.SYS. In looking for solutions I was advised to uninstall the "Duet Display" software I had and that has solved all my problems! Hope this can be of use to someone else. Regards, Scho Roger C 1 Quote Link to comment Share on other sites More sharing options...
Roger C Posted August 1, 2019 Share Posted August 1, 2019 @Scho Thank you for completing the thread and posting your solution. Yes, your post will be helpful to others. Always good to find the cause of problems. regards R Quote Affinity Designer & Photo : Win 10 Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 1, 2019 Share Posted August 1, 2019 We also provide the following sticky forum post which lists Duet Display as a cause of problems: Quote Link to comment Share on other sites More sharing options...
Vince01 Posted November 9, 2020 Share Posted November 9, 2020 On 6/27/2019 at 4:49 PM, Mark Ingram said: Often you need to uninstall and reinstall the graphics driver to fix these types of issues. I’d be interested to know whether that works for you. Hi, i cant seem to figure out how to uninstall and reinstall the graphics driver... I have the exact same problem as ''Scho'' Quote Link to comment Share on other sites More sharing options...
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