eyegold Posted June 25, 2019 Share Posted June 25, 2019 After opening Photo, a small box declaring a NEW version of Photo is available. I clicked the box to save the new version file in my Downloads. Windows firstly, tries to prevent me from installing. I tell Win10 to install it anyway, despite its warning. After clicking install, and attempting to run the software, Windows says that this software will not run on my PC. I can revert back to the previous version of PHOTO, but I'd appreciate it if this got fixed as the new version addresses memory and CPU issues as well as certain buggy behaviour associated with the brush library... Quote Link to comment Share on other sites More sharing options...
vit0 Posted June 26, 2019 Share Posted June 26, 2019 Hello, I have exact same problem with my newly purchased Publisher: Could you please help us with that? edit: After re-downloading the package I'm able to install it normally /Witek Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 26, 2019 Staff Share Posted June 26, 2019 13 hours ago, eyegold said: After opening Photo, a small box declaring a NEW version of Photo is available. I clicked the box to save the new version file in my Downloads. Windows firstly, tries to prevent me from installing. I tell Win10 to install it anyway, despite its warning. After clicking install, and attempting to run the software, Windows says that this software will not run on my PC. I can revert back to the previous version of PHOTO, but I'd appreciate it if this got fixed as the new version addresses memory and CPU issues as well as certain buggy behaviour associated with the brush library... Hi Eyegold, Welcome to the forums This message typically occurs when the download didn't complete correctly. Please could you try re-downloading the update? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
eyegold Posted June 26, 2019 Author Share Posted June 26, 2019 (edited) Thank you. The Download was certainly incomplete. I re-downloaded and installed again. That fixed the problem. Edited June 26, 2019 by eyegold i had more information to add Quote Link to comment Share on other sites More sharing options...
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