Superb Chops Posted June 25, 2019 Share Posted June 25, 2019 Bought Publisher for a desktop and, as a secondary machine, Surface Go 8gb. Runs great on desktop but will not open on Go, instead rebooting the machine after a few seconds of seemingly starting the program. Any ideas, please? It's no deal-breaker, but I would like to use it for light use while out+about, on long train journeys, etc. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted June 26, 2019 Share Posted June 26, 2019 If you are running Windows 10 in S mode I suspect that might be the reason you cannot run it. However I could be wrong.... Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 26, 2019 Staff Share Posted June 26, 2019 @Superb Chops I suspect you bought Designer and Photo from the Microsoft Store and as Sam Neil says you are running yout Surface Go in Windows 10 S mode, Windows S mode is designed to only allow applications from the store to function, so our stand alone version from our store will not work by their design. I suggest that you request a refund for Affinity Publisher from the Affinity Store , and buy it (in the next week while it's still on sale) from the Microsoft store instead. To get a refund email AffinityReturns@serif.com with your order number before 3rd July [14 days from launch]. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Superb Chops Posted June 27, 2019 Author Share Posted June 27, 2019 Hello Patrick and Sam, thank you for your help. It is appreciated. Sadly, I took the Go out of S mode almost immediately and have bought Publisher, and Photo, from the Microsoft store. Designer was the first purchase, this time direct from Affinity. I really don't want to wipe the machine, but I fear I'm running out of options. Any other ideas received gratefully. PS Anyone reading this and considering buying Publisher: I would still highly recommend it. Runs like a dream on the desktop and I am enjoying my initial efforts. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 27, 2019 Staff Share Posted June 27, 2019 Well then if Publisher and Photo are both from the Microsoft store and both are 1.7.1 then they are basically the same software and yet using one leads to a crash of your hardware. I'm very surprised and need to think about what is different that would cause this. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Superb Chops Posted July 22, 2019 Author Share Posted July 22, 2019 A belated update and thank you to Patrick for his time. In short, Publisher runs fine on Surface Go. My hardware bricked early-June with the blue screen of death. One replacement later, between UK+Germany, and all sorted. First impressions of Publisher on a small, under-powered PC are positive. Early days, but Publisher runs fine. Yep, not good enough for a primary machine, but handy when it's a second device. Quote Link to comment Share on other sites More sharing options...
Superb Chops Posted July 22, 2019 Author Share Posted July 22, 2019 Bricked early-July, not June (above comment). Sorry+thanks. Quote Link to comment Share on other sites More sharing options...
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